In our environment, we found that M365 Copilot Cowork is not working when user’s connection is protected behind Netskope. Other customers using Netskope seems to be reporting the same issue as well.
Microsoft’s documentation on network requirements for Copilot Cowork has been published here Cowork network endpoints (Frontier) | Microsoft Support and they cited requirements around supporting long-lived connection. Microsoft support has also shared an internal document that mentioned about the use of Server-Sent Events--which based on Internet research is not something SASE/SWG products support by default.
Do you have a recommended configuration that we can use to make Copilot Cowork to work behind Netskope? Any plan to make this configuration to be part of the standard M365 policy from Netskope so that we don’t need to request a configuration change in our company?
