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Netskope Client in Disable state MAC Installation via Email invite.

  • January 19, 2023
  • 3 replies
  • 895 views

farhan
Netskope Partner
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  • Netskope Partner
  • 18 replies

Hi Team we are try to install the NS client on Macos 12.3 Macbookpro via email. (POC)

We install package successfully but we  tenant and G/w is not display in Configuration of NS client.

Lookup the gateway and URL resolution is successful.

 

in Nsdebuglog I can see :

 

 

 

Best answer by mkoyfman

@farhan this is typically the case when the user has not granted the security privileges for the client to run.  Go to Settings->Privacy and Security and approve the Netskope extension to be installed/loaded - that is the manual step that needs to be done when installing via email on the Mac.

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3 replies

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  • Netskope Employee
  • 49 replies
  • Answer
  • January 24, 2023

@farhan this is typically the case when the user has not granted the security privileges for the client to run.  Go to Settings->Privacy and Security and approve the Netskope extension to be installed/loaded - that is the manual step that needs to be done when installing via email on the Mac.


farhan
Netskope Partner
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  • Author
  • Netskope Partner
  • 18 replies
  • January 24, 2023

Hi Mkoyfman,

Thanks for reply issue has been resolved kindly share me the KB for future reference.


  • 0 replies
  • November 27, 2023

Farhan Similiar issue facing with my client . Client enroll netskope agent through intune on mac user  . It's  showing disable mode . I allowed proxy on mac bad luck it's not working any more solution to resolve the solution please reply my comment