Self Remediation for Cert Errors / Communication Breaks when steering within Netskope

[scoleman]

One of the most common cases our support organization receives is related to application certificate errors/breaking when traffic is being steered via Netskope, related to certificate pinning for the application.

Below are a few Support kb articles which may aid the community in addressing these issues.

• Configuring CLI-based tools and development frameworks to work with Netskope SSL Interception (how to install the cert bundle) https://support.netskope.com/hc/en-us/articles/360023228553-Configuring-CLI-based-tools-and-developm...

• JAVA and Eclipse "Unable to find valid certification path" error https://support.netskope.com/hc/en-us/articles/360010077794-JAVA-and-Eclipse-Unable-to-find-valid-ce...

[gowtham_akshay]

not able to open these links.

[cbmatis]

Hello,

When I try to access these links it prompts me to login however it does not allow me to login as the login fails even though I have correct username and password entered.  Could you provide another support article that is accessible?

[Rohit_Bhaskar]

Hi @cbmatis ,

I'm sorry to hear that you're having trouble accessing the support portal. I have reached out to the team and will be sharing an update here with you soon.

Thank you

Rohit Bhaskar

[Rohit_Bhaskar]

Hi @cbmatis ,

I received an update from the team, informing me that these links were not working as the content had been moved to another system. Please use the following links to access the content:

• Configuring CLI-based tools and development frameworks to work with Netskope SSL Interception (how to install the cert bundle) Configuring CLI based tools and development framework to work with Netskope SSL interception

• JAVA and Eclipse "Unable to find valid certification path" error JAVA and Eclipse unable to find valid certification path error

Please note that the links have been uploaded onto our Support portal and can be accessed by logging in with your credentials.

Tagging our team members here who helped me here @malbertini @sachinbhandare 😎

Thank you

Rohit Bhaskar

[cbmatis]

Hello Rohit,

I can see the new links however when I try to access them it prompts me to login which I do with my username/password for this site however it immediately states my login has failed and prompts me to reset my password. This is odd as I can login to the community.netskope.com with no issue with these same credentials. Is there some other permissions I need to view this page?

[Rohit_Bhaskar]

Hi @cbmatis ,

The community login is separate from the support portal login, as the two applications are not currently in sync. However, single sign-on (SSO) between the two apps is in our roadmap.

I have contacted the team and enabled a password for your email account; you should have received an email to reset your password.

Please follow the steps and let me know if you're able to login to the support portal.

Thank you for your patience and support.

Regards

Rohit Bhaskar

[sharonfrancis91]

Hi @Rohit_Bhaskar ,

Even i'm facing similar issue. Not able to access contents

• Configuring CLI-based tools and development frameworks to work with Netskope SSL Interception (how to install the cert bundle) Configuring CLI based tools and development framework to work with Netskope SSL interception
• JAVA and Eclipse "Unable to find valid certification path" error JAVA and Eclipse unable to find valid certification path error

Can you pls grant me access too.

[Rohit_Bhaskar]

Hi @sharonfrancis91 , Allow me to check with the team for the same. Thank you

[Rohit_Bhaskar]

Hi Sharon, The team has enabled the Support portal access. You will get an email to set up your account. Could you please check and let us know if any other information is required.

[sharonfrancis91]

Hi @Rohit_Bhaskar ,
Thanks a lot for the quick response, I'm able to login to the Support portal and view the required information.

[JacoG]

Hi Rohit,

I am also having some trouble getting to the above mentioned links.  I get to a login page, but my username and password does not get me in.

Could you please assist?

Regards

JacoG

[Rohit_Bhaskar]

Hi @JacoG ,

Hope you're doing well.

I checked with the team and looks like you already have the support portal access. Could you please check and confirm. You can check here: https://support.netskope.com/s/login/?ec=302&startURL=%2Fs%2F

Please share the screenshot of error if you're not able to login.

[JacoG]

Thanks @Rohit_Bhaskar , I sent a mail to support and they managed to help.  All is working fine now, thanks!