Netskope Client in Disable state MAC Installation via Email invite.

farhan · 2 weeks ago

Hi Team we are try to install the NS client on Macos 12.3 Macbookpro via email. (POC)

We install package successfully but we tenant and G/w is not display in Configuration of NS client.

Lookup the gateway and URL resolution is successful.

in Nsdebuglog I can see :

mkoyfman · a week ago

@farhan this is typically the case when the user has not granted the security privileges for the client to run. Go to Settings->Privacy and Security and approve the Netskope extension to be installed/loaded - that is the manual step that needs to be done when installing via email on the Mac.

View solution in original post

mkoyfman · a week ago

@farhan this is typically the case when the user has not granted the security privileges for the client to run. Go to Settings->Privacy and Security and approve the Netskope extension to be installed/loaded - that is the manual step that needs to be done when installing via email on the Mac.

farhan · a week ago

Hi Mkoyfman,

Thanks for reply issue has been resolved kindly share me the KB for future reference.