Netskope Community
06-22-2023 02:30 PM
We recently enabled SWG, and file transfer download speeds are extremely slow. Is anyone else having this issue? We enabled DTLS as recommended by Netskope, but that did not fix the problem.
Solved! Go to Solution.
07-10-2023 06:37 AM
Hi!
Could you check if you have the log level as "info"?
If not, please change that.
Cheers!
06-23-2023 08:28 AM
Can you refer to this performance troubleshooting guide and run some traces at different layers to understand where the problem is? This will be a good start
https://support.netskope.com/s/article/Netskope-Performance-Troubleshooting-Guide
07-10-2023 06:37 AM
Hi!
Could you check if you have the log level as "info"?
If not, please change that.
Cheers!
07-10-2023 06:57 AM
Thanks for the information.
I noticed some of them have Debug? Can this make a different in performance?
07-10-2023 08:01 AM
Yes! Because the agent needs to write all the operations in the HDD,
Please, put this as Info Level, I’m almost sure that’s the problem
07-10-2023 08:03 AM
Thanks for the feedback. I will get this updated. I really appreciate the feedback.
07-10-2023 08:07 AM
Really glad to help 🙂
07-10-2023 08:09 AM
If you don't mind me asking. Do you get good download performance with SWG enabled?
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