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Secure Web Gateway (SWG) Slow Download Speeds

Lockdown
New Contributor III

We recently enabled SWG, and file transfer download speeds are extremely slow. Is anyone else having this issue? We enabled DTLS as recommended by Netskope, but that did not fix the problem.

1 Solution
jsalmeron
Netskope
Netskope

Hi!

Could you check if you have the log level as "info"?

jsalmeron_0-1688996173632.png

If not, please change that. 

Cheers!

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7 Replies 7
ark007
Partner
Partner

Can you refer to this performance troubleshooting guide and run some traces at different layers to understand where the problem is? This will be a good start

 

https://support.netskope.com/s/article/Netskope-Performance-Troubleshooting-Guide

jsalmeron
Netskope
Netskope

Hi!

Could you check if you have the log level as "info"?

jsalmeron_0-1688996173632.png

If not, please change that. 

Cheers!

Lockdown
New Contributor III

Thanks for the information. 

I noticed some of them have Debug? Can this make a different in performance? 

Yes! Because the agent needs to write all the operations in the HDD,

Please, put this as Info Level, I’m almost sure that’s the problem 

Lockdown
New Contributor III

Thanks for the feedback. I will get this updated. I really appreciate the feedback.

Really glad to help 🙂

Lockdown
New Contributor III

If you don't mind me asking. Do you get good download performance with SWG enabled? 

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