Secure Web Gateway (SWG) Slow Download Speeds

[Lockdown]

We recently enabled SWG, and file transfer download speeds are extremely slow. Is anyone else having this issue? We enabled DTLS as recommended by Netskope, but that did not fix the problem.

[ark007]

Can you refer to this performance troubleshooting guide and run some traces at different layers to understand where the problem is? This will be a good start

https://support.netskope.com/s/article/Netskope-Performance-Troubleshooting-Guide

[jsalmeron · Accepted solution]

Hi!

Could you check if you have the log level as "info"?

If not, please change that. 

Cheers!

[Lockdown]

Thanks for the information. 

I noticed some of them have Debug? Can this make a different in performance? 

[jsalmeron]

Yes! Because the agent needs to write all the operations in the HDD,

Please, put this as Info Level, I’m almost sure that’s the problem 

[Lockdown]

Thanks for the feedback. I will get this updated. I really appreciate the feedback.

[jsalmeron]

Really glad to help 🙂

[Lockdown]

If you don't mind me asking. Do you get good download performance with SWG enabled?