stAgentSvc NSCOM2 bind error

[tam]

Can anyone help me in understanding the below error logs and what could be the issue here.

Thank you in advance!

User's Netskope client is in disabled state.

2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error NSCom2.cpp:863 NSCOM2 bind failed on sever socket 10013
2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error stAgentSvcEx.cpp:2147 nsAgentSvc Token not found in the client name
2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error stAgentSvcEx.cpp:1225 nsAgentSvc Failed to get session details on NSCom error

[tpimpao]

Hi @tam 

This symptom can occur if the Antivirus exceptions are not being applied. 

Please check the https://docs.netskope.com/en/exceptions-for-anti-virus-applications.html

Thanks!

TP

[ritesh15799]

You need to restart your netskope client