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stAgentSvc NSCOM2 bind error

tam
Partner
Partner

Can anyone help me in understanding the below error logs and what could be the issue here.

Thank you in advance!

 

User's Netskope client is in disabled state.

 

2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error NSCom2.cpp:863 NSCOM2 bind failed on sever socket 10013
2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error stAgentSvcEx.cpp:2147 nsAgentSvc Token not found in the client name
2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error stAgentSvcEx.cpp:1225 nsAgentSvc Failed to get session details on NSCom error

3 Replies 3
tpimpao
New Contributor II

Hi @tam 

This symptom can occur if the Antivirus exceptions are not being applied. 

Please check the https://docs.netskope.com/en/exceptions-for-anti-virus-applications.html

 

Thanks!

TP

ritesh15799
New Contributor

You need to restart your netskope client 

bruna
Partner
Partner

Hey,

Managed to solve?
I have the same problem, I can't access an application via CLI, I see this error in the client's logs.

When the client is up and the NPA receives an error return above E0705 Proxserver error during proxy request: net/http: TLS handshake timeout.

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