Netskope Community
04-20-2023 01:17 AM
Can anyone help me in understanding the below error logs and what could be the issue here.
Thank you in advance!
User's Netskope client is in disabled state.
2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error NSCom2.cpp:863 NSCOM2 bind failed on sever socket 10013
2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error stAgentSvcEx.cpp:2147 nsAgentSvc Token not found in the client name
2023/04/20 10:50:32.663 stAgentSvc p1484 t48d0 error stAgentSvcEx.cpp:1225 nsAgentSvc Failed to get session details on NSCom error
04-20-2023 01:45 AM
Hi @tam
This symptom can occur if the Antivirus exceptions are not being applied.
Please check the https://docs.netskope.com/en/exceptions-for-anti-virus-applications.html
Thanks!
TP
2 weeks ago
You need to restart your netskope client
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