Dear Netskope Community & Academy Member,

We’re introducing the Netskope Unified Login to streamline access to Netskope resources as part of our Netskope One Platform vision.

What’s Changing

We migrated Netskope Community (http://community.netskope.com ) and Netskope Academy (netskopeclient.learnupon.com) to the new Unified Login system.

What You Need to Do

To continue accessing Netskope Community and Netskope Academy, you’ll need to reset your password starting November 1, 2025:

How to Reset Your Netskope Community Password

1. Go to community.netskope.com and click Log In/Register.

2. Click on the Netskope Unified Login button.

3. Enter your email address and click Continue.

4. Click Forgot password? and confirm your email.

5. Check your inbox for a message from NetskopeID (id@netskope.com) and click Change my password.

6. Set your new password and sign back in.

Note: To ensure a safe and trusted environment for all our members, access to the community is moderated and restricted to verified customers, partners, and employees.

If you haven’t received approval within 12 hours or need help with your registration, please contact the Community Team at [community@netskope.com] more details here about our moderation process

How to Reset Your Netskope Academy Password

1. Go to netskopeclient.learnupon.com.

2. Click Forgot password? and confirm your email.

3. Check your inbox for a message from NetskopeID (id@netskope.com) and click Change my password.

4. Set your new password and sign back in.

Email Verification & Policy Acknowledgements

After resetting your password and signing in, you may be asked to:

• Review and accept the Migration Acknowledgment and Privacy Policy to continue using the Community.

Frequently Asked Questions

• Can I use my Community/Academy credentials to log into Support or Notification?

  • No. Community-only accounts remain Community-only, and Academy-only accounts remain Academy-only. Access to other portals requires separate entitlement and is not granted by this change.

• I forgot my Community/Academy password. How do I reset it?

  • Follow the steps above beginning November 1, 2025. Check spam/junk for the email from id@netskope.com (for Community) or training@netskope.com (for Academy).

• Will this affect FedRAMP users?

  • No. FedRAMP customers are not impacted by this change.

If you have any questions, please contact Netskope Community team at community@netskope.com or Netskope Support at support@netskope.com. For Academy-specific questions, you can also contact training@netskope.com.

Thank you for being part of the Netskope Community.

Sincerely,

Netskope Community & Academy Group