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Hello Netskope Community,

The Netskope Digital Experience Management product team is happy to announce the release of our first batch of how-to videos walking through the DEM Enterprise “Advanced Diagnostics” dashboard. The goal of these videos is to enable customers to familiarize themselves with the new capabilities and respective administrative workflows to fast-track your journey from novice to Network/Netskope hero.

 

Highlights:

  • 🔍 ISP Latency and packet loss – Learn to identify the first (of potentially many) point(s) of latency across the WAN and your ISP providers and prevent further impact.
  • 🛠️ Application issues – Use Netskope’s powerful Advanced Diagnostics interface to identify small or large application performance issues across your organization.
  • 🏷️ Bypassed Traffic – Learn how to interpret and leverage bypassed traffic monitoring as key metrics to provide context and insight in any troubleshooting scenario.
  • 📝 Performance Troubleshooting – Tie it all together with a comprehensive review of strategies that will fortify your organization.
     

🎥 Recording Links by use case:

The list of recordings below are mapped to use cases and organized in a progressive learning manner. Users should start with the first videos at the top of the list and progress to the bottom.

 

Use case(s)

Video link

UI Overview / Navigation

Advanced Diagnostics - Navigation Overview

Filters overview

Advanced Diagnostics - Filters

  1. ISP latency and packet loss issues
  2. BGP Peering issues
  3. CDN / server IP anomaly identification

Advanced Diagnostics - Network Path troubleshooting

Performance time series graphs to find spikes / anomalies:

Client to Netskope

Netskope transit time

Netskope to Application Server

Advanced Diagnostics - Application performance Troubleshooting

Application server response time problem identification by server IP

Advanced Diagnostics - Application performance Troubleshooting

Application URI/URL based problem enumeration

Advanced Diagnostics - Application performance Troubleshooting

Application status response code enumeration

Advanced Diagnostics - Server Response Codes

  1. User focused T-shooting
  2. Remote user ISP path troubleshooting

Advanced Diagnostics - Single User and Remote User focus Investigation

Enumerating sites & data centers based on application filters

Advanced Diagnostics - Application Performance Datacenter Enumeration

ISP performance T-shooting & datacenter enumeration per site

Advanced Diagnostics - Netskope Datacenter Enumeration per Site

Bypass traffic monitoring - ISP and application performance

Advanced Diagnostics - Bypassed Traffic metrics navigation

 

 

We’d love to hear your feedback and questions! Feel free to leave your thoughts in the comments below or reach out to us directly in the community.

 

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