Netskope Global Technical Success (GTS)

KN - How to delete a publisher in the Netskope Tenant

Netskope Cloud Version - 113

Objective

Guide the Netskope admins through the steps to delete a publisher in the Netskope tenant UI.

Prerequisite

• Ensure a Publisher is provisioned
• Please ensure that the publisher is disconnected before proceeding with the steps outlined in this KB.

Context

Sometimes, removing an unused publisher can be challenging. This article will guide you through the process step by step, making it simple and stress-free.

Recommendations:

• Please read this Knowledge Base (KB) article thoroughly before making any changes.
• Ensure that the publisher you plan to delete is no longer in use and will not be needed in the future.

KB

Path - Netskope Tenant UI >>> Settings >>> Security Cloud Platform >>> Traffic Steering >>> Publishers.

Let's try to delete the “abc”  publisher with applications connected.
 

After clicking on delete, we get a message stating that some applications are using the publisher, we will need to remove the publisher from the applications.

Path - Netskope Tenant UI >>> Settings >>> Security Cloud Platform >>> Traffic Steering >>>App Definition >>> Private Apps.

Click on Add a filter and select publisher, type the publisher name to filter only the applications related to the publisher we need to delete.

Note: Make sure the publisher filter is set to "equals" to filter only the desired publisher.

After applying the filter, you can view the applications accessible by the publisher and those currently utilized within an RTP policy.

Note: Field can be added or removed, clicking on the gray gear on the right side of the section.

Click on the 3 dots at the application's right side, and click on edit

At the Publisher section, remove the publisher attached to the application and click save. 

Best Practice Tip: 

Please ensure that when removing a publisher from an App Definition, the app is not left without any publishers. Following best practices, it is recommended to maintain at least two publishers to avoid having idle applications. If an application ends up without a publisher, it can be assumed that it is no longer needed and, in such cases, the App Definition should also be deleted.

After removing the applications, go back to the publisher section, and you can see that there are now Zero apps connected to the publisher.

Now we can proceed by deleting the publisher.

Click on the 3 dots and delete.

Click on delete

If delete is successful, you will see at the top a successfully deleted message

Terms and Conditions

• All documented information undergoes testing and verification to ensure accuracy.
• In the future, it is possible that the application's functionality may be altered by the vendor. If any such changes are brought to our attention, we will promptly update the documentation to reflect them.

Notes

• This article is authored by Netskope Global Technical Success (GTS).
• For any further inquiries related to this article, please contact Netskope GTS by submitting a support case with 'Case Type – How To Question'.