Hello all,

I have a weird issue that I dont know how to fix. The issue is that when using Dialpad (Cloud Phone System) in the Chrome, Safari or the Brave browser on a MAC device (this does not seem to affect Windows) to make calls and or use Dialpads meeting feature something is being blocked. But the kicker is it is not being blocked when using Firefox on the MAC.

What happens for calls is I will initiate the call (I used my personal cell for the test) it will not make the default ringing noise we all know and love but the noise that Dialpad makes when starting the call (its like a ding, ding noise idk). Then my cell sees the incoming call, I answer it but neither side can hear the other talking. The call will stay connected but again no one can hear the other person. Then sometimes when I answer the call on my cell it will seem like it connected the call then just hang up the call automatically.

I made sure that the domains in the Desktop Native, Mobile, & Browser Applications section of this article are in the Steering Configuration domain bypass. I have tried to Bypass the website in policy, I tried putting those domains in the Do Not Decrypt policy in the SSL Decryption section. I ensured that Secure DNS is disabled and that QUIC is disabled on my Chrome browser and still no luck. I have tried using an incognito browser and still no luck.

Any help would be great as this is a new issue that is halting me rolling it out to my entire company. 

Let me know thanks