Hello.
Netskope was installed to replace a competitor product and I have been having intermittent issues ever since. Sometimes the laptop can be up for days without issue - sometimes I have to reboot multiple times in a day. - I cannnot replicate this issue at will.
After a reboot the laptop Non-Paged Pool is approximately 1.2GB - that looks high but I had no reason to look at this before the Netskope client was installed.
Usually the first I am aware of an issue is in a Teams call - when it becomes unresponsive - but not every Teams call.
When I look at the non-paged pool size it is up to about 26GB. at this point nothing much works and I have to Hard reset the laptop (Hold the power button down for 20 seconds),
I have a higher end DELL laptop with 32GB of Physical memory installed (the standard is 16GB).
I now find myself camped in Task Manager watching the value to see if it is rising - and rebooting the laptop before every important eams call, just in case.
Using tools I cannot attribute the memory to a process and since the perceived wisdom is that this is a Driver issue I religiously update to the latest and try alternatives (Wifi mostly).
A couple of weeks ago (over a weekend) I saw the problem - Non-Paged Pool size was rising inexorably. I shut down all Apps and started terminating Services and killing processes to no avail. Then I realised that I had the anti-tamper password for Netskope and disabled all features. The Pool growth ceased immediately, and what is more when I restarted Netskope it did not resume
At this point I realised that the 32-Bit client had been deployed (with 64-Bit DLP?) but unfortunately deploying the 64-Bit client did not resolve this.
I am of the opinion that Netskope is intercepting some SSL traffic and maybe getting overwhelmed or encountering some kind of race condition - but that is pure conjecture.
Is this peculiar to my Device, Model, Memory, other - I have no idea and the fact that I hear no other reports means nothing.
I have googled and confirmrd that various settings are in place already.
Does this ring any bells with anybody?
