We are trying in a couple of channels to get an answer, including our Customer Support Manager and our Technical Account Manager.
We are a little stressed over the lack of details in the below announcement.
For our purposes, it lists three nights of maintenance, but it was unclear what nights, or all of them we should be worried about NYC and IAD where our IPSec tunnels are connected.
Has anyone gone through this before? Have they switched their tunnels in preparation?
We are only concerned with the NYC and IAD pops where our IPSec tunnels are connected, and would like to know if there is more specific detail available regarding those POPs and the times they may be affected, and whether or not an advance failover for us is warranted.
Thanks,
Service Impact
The Netskope user interface may be unavailable for brief periods of time during the maintenance window. Customers with IPSEC/GRE tunnels may notice a switch to a secondary/backup tunnel.
NOTE: The release notes will be available for download at the start of the deployment. Please note that a new version of NS client will be deployed as part of release 111.
Management Plane Maintenance Schedule
Management Plane: Singapore (SIN2)
Date: Monday, December 4th
Time: 17:00 to 21:00 UTC
Management Plane: Frankfurt, Germany (FR4)
Date: Monday, December 4th
Time: 18:00 to 24:00 UTC
Management Plane: Amsterdam, Netherlands (AM2), Riyadh, Saudi Arabia (RUH1), and Zurich, Switzerland (ZUR2)
Date: Wednesday, December 6th
Time: 18:00 to 24:00 UTC
Management Plane: Melbourne, Australia (MEL2)
Date: Thursday, December 7th
Time: 17:00 to 21:00 UTC
Management Plane: Frankfurt, Germany (FRA2), London, UK (LON3)
Date: Thursday, December 7th
Time: 18:00 to 24:00 UTC
Management Plane: Dallas, Texas, USA (DFW3)
Date: Friday, December 8th
Time: 00:00 to 04:00 UTC
Management Plane: San Jose, California (SV5), San Jose, California (SJC1), San Jose, California (SJC2)
Date: Tuesday, December 12th
Time: 01:00 to 06:00 UTC
Data Plane Maintenance Schedule
Data Plane Region: APAC, EU
Date: December 4th from 17:00 to 24:00 UTC
Date: December 6th from 17:00 to 24:00 UTC
Date: December 7th from 17:00 to 24:00 UTC
Data Plane Region: US, LATAM
Date: December 4th 23:00 - December 5th 04:00 UTC
Date: December 6th 23:00 - December 7th 04:00 UTC