Hello,
So we have installed Netskope client on one of our endpoints and during the enrollment process we got an error “ Configuration failed to load”
Can anyone let us know the root cause of the problem and its workaround.
Thanks.
Question
Configuration Failed to load
This topic has been closed for replies.
Hello
Assuming IDP mode, this error can be caused by:
- SSL inspection of Netskope traffic
- Invalid email address (user not provisioned to Netskope or a mismatch in values provided by the IDP to Netskope)
- Invalid parameters
Client logs will provide more detail on the specific issue. Have you already opened a case with support?
Hi
Thank you for your reply
As of now I don't have access for the support, Is there any other way to find the root cause for this or Only client logs can help in this scenario.
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