Hello Community,
some of our clients stuck on version 114 or 117 - most updated without a problem. Has anyone encountered something similar and maybe solve it?
Best regards
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I have seen some of our clients hadn’t downloaded the newer client version to path c:\ProgramData\Netskope\stagent\download\
Normally a restart of the device or the NS Service triggers the download.
Also, check the AD group used for targeting the Client Configuration, confirm the user is a member of same group too.
There was a bug, which prevents client from updates when “protect client configuration and resources” is turned on. I believe fixed in 119:
119.0.0
| 487939 | Fixed | an issue where the Netskope Client cannot auto upgrade when self-protection and per user mode are both enabled. |
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