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ZTNA is not functioning as expected.

  • May 19, 2025
  • 1 reply
  • 158 views

Maho Fujino
Netskope Partner

ZTNA is not functioning as expected.
Here is what I have done so far:

  1. Built the Publisher

  2. Registered the Private App

  3. Created an RTP policy

 

 

2.

Here is the configuration of the private app I created.

3.

Here is the configuration of the RTP policy I created.

 

When I performed troubleshooting for the Private App, I encountered an error.
However, the publisher status is shown as "connected."

What could be the possible causes?

 

Here is the error message.

 

 

Here is the status of the publisher: it is showing as "connected".

 

Best answer by Gonzalo Martinez Salmeron

Hello,

It is necessary to ensure that the app is reachable correctly from the publisher.
To do this, you can use the following commands.

  • telnet <hostname/ip address > <port>
  • mtr <hostname/ip address > -P <port no> -tr

Additionally, as mentioned in the documentation, make sure the communication aspects related to Firewall and Network are properly configured:
https://docs.netskope.com/en/requirements-and-recommendations/

 

Regards!

This topic has been closed for replies.

1 reply

Hello,

It is necessary to ensure that the app is reachable correctly from the publisher.
To do this, you can use the following commands.

  • telnet <hostname/ip address > <port>
  • mtr <hostname/ip address > -P <port no> -tr

Additionally, as mentioned in the documentation, make sure the communication aspects related to Firewall and Network are properly configured:
https://docs.netskope.com/en/requirements-and-recommendations/

 

Regards!