Is the agent actually pointed to the MIL1 DP, or to a German based DP? Netskope also has localization zones, that may be enabled on the tenant and you would need to work with your Channel SE to identify this.
Thank you for your response. I appreciate your insights. Regarding your first question, could you please guide me on how to verify if the agent is actually pointed to the MIL1 DP or to a German-based DP?
Thank you for helping me identify that the agent is currently connected to the Düsseldorf server (DE-DUS1). It appears that this server connection might be related to the language issue.
To further investigate and address the problem, could you please provide guidance on how to either change the server connection to the desired one or resolve the language display issue while connected to the Düsseldorf server?
Just to confirm, are you located in Germany, Italy or somewhere else? Depending on what version of NewEdge Traffic Management your tenant is using, there may be an incorrect Data Plane selection. You can see how this works for the client here. My first guess is that your client is not connecting to the correct Data Plane. That article includes log entries you can check to see why it's selecting the German Data Plane. If that's not the correct Data Plane, I'd suggest opening a support case as it may require a configuration on our end. You can also discuss using NewEdge Traffic Management 2.0 with your Channel or local Sales Engineer.
Sam Shiflett Netskope Solution Architect - North America