We have been chasing our issue updating from R93 to R94 around 17th May, having been told it was fixed in R95, and instead we were issued with the Root Cause Analysis for clients updating to R96.0 that occurred on 13th July. This stated the issue was fixed in R96.1. We have left autoupdate disabled for the time being.
Being cautious I put just my user in a separate client config with autoupdate enabled. I was running R96.1 and then it upgraded fine early yesterday to R126.96.36.1990. Last night it tried to update to R188.8.131.521 and failed, leaving me with a non-functioning client. Netskope refer to this as 'degraded' but the correct term would be unprotected.
I was able to reboot and reinstall 184.108.40.2061 from the command line.
Current issue noted here https://support.netskope.com/hc/en-us/articles/8438365792023-Netskope-Service-Netskope-Client-Upgrad...
Our confidence in Netskope code at the moment is at an all time low and we will be escalating.