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Use Client Re-authentication for Private Apps Feature

bhasinviney
New Contributor

Hi 

I am facing issue in my laptop having the Re-authentication for Private Apps feature enabled every 24 hours. Unfortunately there is no re-auth pop-up coming when these 24 hours expires. I have no indication from the Client whether I need to re-auth now to access the Private Applications. This is hindering my day to day work. I have also checked it with my other colleagues and facing similar issue.  The documentation says that "If the interval expires, the Netskope Client prompts the IdP sign-in window for re-authentication. If the grace period expires, the Netskope Client disconnects from Netskope Private Access" which is not happening. 

1 Solution
zthompsoncr
Partner
Partner

Check behind other windows on your desktop, sometimes it goes behind other windows and you don't see it. Also, make sure you have SAML Forward Proxy configured/correctly.

 

Lastly check to make sure nsauth-<tenantname>.goskope.com is publicly accessible. If not reach out to Netskope Support.

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1 Reply 1
zthompsoncr
Partner
Partner

Check behind other windows on your desktop, sometimes it goes behind other windows and you don't see it. Also, make sure you have SAML Forward Proxy configured/correctly.

 

Lastly check to make sure nsauth-<tenantname>.goskope.com is publicly accessible. If not reach out to Netskope Support.

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