Skip to main content
  • EN

Unanswered questions

18 Topics
H
Netskope Partner
hshimizuNetskope Partner
asked in Next Gen SWG
The function of setting specific condiftion onto SAML authentication bypass

Hi, all I’m Hiroaki Shimizu, SE of Macncia.I would like to confirm and gather whether there is a demand for the following functions or not.If there is a large demand, we will request it to Netskope.If you agree, please click the Like button.1.What my customer would like to achieveCustomer would like to communicate without SAML authentication for some destinations such as application update communication from a terminal such as a Windows server where the user is not always logged in. 2.Location of the functionSetting -> Security cloud platform ->SAML -> SettingIf the terminal IP is excluded from SAML authentication, the user is not authenticated by that terminal and is recognized as an IP address. 3.Current functionWhen bypassing with "SAML-Forward Proxy",・DOMAIN BYPASS and WEB CATEGORY BYPASS apply to all users・SOURCE/EGRESS IP ADDRESS BYPASS excludes all destinations from the specified IP4.Desired function・The condition of specific IP and specific destination could be set in

272
H
Netskope Partner
Lionel
Netskope Partner
LionelNetskope Partner
asked in Additional Discussions
Single Sign-On BWAN / ZTNA

Hello,In the context of a project involving the Netskope agent (ZTNA) and BWAN, we use the SAML Forward proxy component to authenticate users on first login (and periodically).Today, users are subject to two authentication procedures. As a result, the user experience is degraded.Is it possible to have a single sign-on between the two Netskope / BWAN agents?

1074
J
Maho Fujino
Netskope Partner
Maho FujinoNetskope Partner
asked in DLP
Unexpected Match in Email Address Detection Policy Using Regular Expression

When creating a policy to detect email addresses, I used the following regular expression:[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,}However, the string "csv test" triggered a detection, even though it does not contain an "@" symbol and therefore should not match the expression above.Is there any limitation or specific behavior in how regular expressions are interpreted on the Netskope side that might explain this?

50
Maho Fujino
Netskope Partner
rodborges
Netskope Partner
rodborgesNetskope Partner
asked in DLP
DLP Support for Claude.AI and Perplexity.AI

Hi, Some customers asked about DLP support for Claude.AI and Perplexity.AI.They are on the roadmap? If so, there’s any estimate on when will it be available? Regards,Rodrigo Borges

296
Rohit_Bhaskar
Netskope Employee
Maho Fujino
Netskope Partner
Maho FujinoNetskope Partner
asked in Private Access for ZTNA
ZTNA is not functioning as expected.

ZTNA is not functioning as expected.Here is what I have done so far: Built the Publisher Registered the Private App Created an RTP policy   2.Here is the configuration of the private app I created.3.Here is the configuration of the RTP policy I created. When I performed troubleshooting for the Private App, I encountered an error.However, the publisher status is shown as "connected."What could be the possible causes? Here is the error message.  Here is the status of the publisher: it is showing as "connected". 

381
G
Maho Fujino
Netskope Partner
Maho FujinoNetskope Partner
asked in CASB
how to configure MFA in the Action section of RTP

It was mentioned that the setting can be configured under Settings > Manage > Multi-Factor Authentication Integration, but in my environment, the Multi-Factor Authentication Integration tab does not appear, as shown in the screenshot below.Has there been an update?Could you let me know where I can configure this?https://docs.netskope.com/en/multi-factor-authentication/ 

353
Rohit_Bhaskar
Netskope Employee
J
jsoleilnorautoNew Member
asked in Discussions
Monitoring the environmental impact of web usage

Hello,As part of an initiative to raise awareness of the digital impact within our organisation, we would like to set up a Netskope dashboard to identify web uses with a high carbon impact.Objective:To produce consumption indicators relating to user access to sites considered to have a high environmental footprint, including:Video streaming platforms, Social networks, Sites with high bandwidth or high data consumption rates.Do you already have dashboards on this topic?How can we do this? Identify the categories of applications/sites available in Netskope that correspond to these uses; Create or adapt a dashboard enabling us to: Monitor consumption (time, data volume, frequency of access, etc.) by site category; Isolate uses with a presumed high environmental impact; 

191
Aaron_Zhang
Netskope Employee
M
munster
asked in Discussions
Device "Last Event" Status Update

HiAnyone has issue with Device “Last Event” status not up-to-date despite it was ONLINE 24x7?The only time the status get updated when windows reboot.  Then the status again never get updated.All the windows systems have this issue.  Thank  

91
Aaron_Zhang
Netskope Employee
steveMC
Netskope Partner
steveMCNetskope Partner
asked in Private Access for ZTNA
Can Active Directory GPO policies be applied to remote devices using ZTNA?

Recently, we’ve encountered a use case we hadn’t seen before. Can GPO policies be applied to remote devices using ZTNA?What could you share about this? From what we’ve seen, it seems possible. Any advice?

753
N
Maho Fujino
Netskope Partner
Maho FujinoNetskope Partner
asked in Cloud Firewall
Blocking Zoom via Cloud Firewall (CFW)

Note: I understand that traffic to Zoom is generally recommended to be bypassed.If I want to prohibit the use of Zoom's camera and microphone features, what kind of policy should I write?I was under the impression that writing a blocking policy in CFW would be sufficient to block usage, but the traffic does not seem to be getting blocked. Here is the configuration I applied:Under Settings > Security Cloud Platform > App Definition > Cloud & Firewall Apps, I added the following configuration.After that, I created a block policy under Real-time Protection. I expected that Zoom’s camera and microphone functionalities would be disabled as a result of the policy.However, users are still able to use those features.I would appreciate it if you could point out any mistakes or misconfigurations in my setup.

231
S
Netskope Employee
Z
ZeeNew Member
asked in Discussions
User Alerts for uncategorised Domains

Hello  I’m trying to workout the impact of enabling RBI for the following categories uncategorised, New registered Domain, no content but need to workout how many alerts these categories have triggered to assess the risk on enabling RBI. Anyone have a AA Dashboard on users alerts/ domainsThank you 

130
Z
D
DarrylHNew Member
asked in Next Gen SWG
SWG & Microsoft Safelinks causing SSL_Mismatch

Hi all,Has anyone had any issues with using the Netskope proxy and Microsoft Safelinks?We currently use Microsoft safelinks to protect clicks within the Microsoft suite.It is sporadic, but if a user clicks a link within an email, (typically marketing emails) Netskope correctly blocks access due to a SSL mismatch.if we use the safelink decoder to get the actual URL,  we can get to the website without any issues.its two popular products, so i’m assuming others have this same issue, any ideas? We don’t want to bypass the SSL Host Mismatch error. thanks  

430
D
J
jschueleNew Member III
asked in CASB
Dropbox file names missing

We had someone upload files to their personal Dropbox account and the DLP incident forensic information is missing the file names; its replaced by a hash only. Is this a known issue, or feature?

110
J
elawaetz
elawaetzExplorer III
asked in Private Access for ZTNA
How does Publisher perform App Reachability check for UDP?

Given an application in NPA, which has both TCP and UDP ports as part of the app. definition, how does the Publisher App Reachability check work?I have an application/server, which is in fact currently unreachable (due to a NAT issue in a firewall) from the defined publisher(s), which has both TCP and UDP ports as part of the app. definition in NPA.This app is incorrectly marked as Green in the portal, but if I remove the UDP ports from the app. definition, the status correctly turns Red.So, the questions is, if adding UDP ports to a private app. simply means, that the Publisher App Reachability check will automatically turn Green, as a UDP check makes no sense? --Erik    

734
elawaetz
R
rohit_chandnaNew Member III
asked in Discussions
How to Download all Marketplace Apps grouped for Teams

How to Download all Marketplace Apps grouped for Teams

150
R
steveMC
Netskope Partner
steveMCNetskope Partner
asked in CASB
WhatsApp upload and download Issues on iOS

What could be the reason why the WhatsApp application is experiencing issues when uploading or downloading files on our iOS devices, even though there are no policies in place that should restrict these actions. How can i bypass the whatsapp application on iOS devices?, i haven’t found the procees that i need for the certificate pinned application config. Thanks for your comments  

220
steveMC
Netskope Partner
D
drftordieNew Member
asked in Next Gen SWG
Netskope Slowing internet down especially Meeting Softwares (Google Meet, Slack Huddle etc.)

I have a subset of users on Mac device that are telling me that meetings (Google Meet, Slack Huddle etc.) are very choppy. I have added google.meet.com and Slack URLS to the steering domain bypass. But still having issues, I see in alot of these users logs:Tunnel down due to errorDetected Dead PeerThe below is seen the most:Tunnel down due to errorTunnel Down Due to SSL Error I have had users disable IPv6, power cycle their home modem and router, some have contacted their ISP and click renew DCHP many times. Any thoughts?

22713
D
AllenWu
Netskope Partner
AllenWuNetskope Partner
asked in Cloud Firewall
DNS Security fails to support multiple txt type records

Hi team,We noticed that DNS TXT record response originally includes multiple entries, but after processing through Netskope, only a single entry remains.Not sure if it is because on our tenant DNS Security is enabled. Does anyone also face the same issue?

603
AllenWu
Netskope Partner

Badge Winners

Show all badges

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!
Terms & ConditionsCookie settings