Additional Discussions

Hello all.In SkopeIT > Page Events, I have some doubts about the meaning of “session - duration”.For web traffic we have session duration great than 0 if we have some bytes exchanged and it’s value seems consistent with end - start interval. For CloudApp traffic we have session duration values that differ greatly from end -start intervals  So what does session duration represent for each traffic type with respect to end - start interval ?ThankyouFrancesco 

Hi there,I am currently exploring the AI Guardrails and Red Teaming features.I've noticed that AI Guardrails allows for natural language-based configurations through the "Matched Prompts / Responses" feature. However, it seems that AI Red Teaming does not yet support performing attacks based on LLM natural language.Regarding this, I have two questions: Are there any plans to provide natural language-based or custom prompt attack capabilities within AI Red Teaming? Separately, is there a roadmap for a feature that suggests specific Guardrail configurations based on the "Failed" items in AI Red Teaming test results? I believe these features would greatly enhance the synergy between testing and mitigation. I look forward to your feedback.Best regards,

EntraIDやjamf　Proでマルチユーザーモードでの展開方法が知りたい

Dear Netskope-Team,First of all: I love the new SpeedTest Feature! SpeedTestBut I think something is not working correctly yet, because the download speed is always below 1 Mbit/s.Here my results:POP: DUS1Test ID: ypjx-9133686Latency: 11.20 msJitter: 2.75 msDown Speed: 0.25 mbpsUp Speed: 538.54 mbpsHTTP version: 1.1 Could you please help? Anybody in the community with the same problem? Best regards

Can we use Netskope NPA to enforce all user sessions to authenticate to all private applications using MFA (using our organization’s IdP)? Let’s say some of our internal applications do not support SSO and we wanted to use NPA to force users to authenticate using MFA (just for those apps that do not support SSO) How can we do that? Can we use Netskope SWG/CASB to do the same for external cloud/SaaS/web applications? In other words, enforce MFA (through our IdP) when those applications are not able to directly support our SSO?Any ideas on how to make this happen with Netskope NPA and SWG/CASB? Thanks!

Where can I find the NSG-500 package size? I have the size of the appliance, but I need to know the size of the box itself.

I have a law enforcement customer that Plugs in equipment via USB and uses NDIS to emulate internet to those devices. This creates a new network adapter which forces the client to go into a disabled state. How do we get past this? Running the lates golden release - 

Most of our devices are on version 129 but our image has not been updated from version 123 yet.  Recently we’ve had two machines that have not been enabled after imaging until someone else has signed in to that machine.  Both of those people, myself included, are Admins so I’m not sure if it’s that level of permission or just that someone else with an account in Netskope signed in.  I know we can’t auto-update from version 123 to 129 without issues.  My question is - once the computer is imaged, does it still take 15 - 20 minutes before an auto-update would happen and could the version differences cause the issue with 123 enabling without intervention?

The one-time password reset ability is a nice add. Missing features below :  Dialogue box needs a field, like a phone number or URL There should be an admin role for retrieving the one-time password, and that is the only right for the role. This should be an out-of-the-box role, not something a customer has to create custom. Looking at the custom roles, it is difficult to identify if the retrieval ability of the one-time password as a role is even configurable as an option.  

Hi Team, I have a few questions with Netskope Plane for customers compliance reasons. 1) on which plane is customer data stored?2) What data is available on the data plane?3) What data is available on the management plane? Is management plane available in India? Thanks in Advance

Hello, we have disabled unenroll from client UI through client config. But in some instance need this operation  [eg: IT accidentally enrolled while troubleshooting under user's windows session]. Wondering if this can be done from CLI or manually deleting user level files. Thanks for your help

I have a question around Azure Groups. Does Netskope Support the ability to Apply inline Security Polices Against “M365 Groups” or is it only Entra “Security Groups”   

I have read the Verizon 2022 DBIR and I could not help but noticing that some of the risks outlined in the document can be mitigated by our platform. More in detail:   At page 8, the report states that "Error continues to be a dominant trend and is responsible for 13% of breaches." This finding is heavily influenced by misconfigured cloud storage. While this is the second year in a row that we have seen a slight leveling out for this pattern, the fallibility of employees should not be discounted.” This is obviously something that we can mitigate with our CSPM. An additional important message is that remote access plays an important role for attackers. More in detail (page 14) "remote access established by the attacker is important and that there are a slew of ways of creating that persistent access. In terms of vectors, these align well with the notion that the main ways in which your business is exposed to the internet are the main ways that your business is exposed to the

Hello,In the context of a project involving the Netskope agent (ZTNA) and BWAN, we use the SAML Forward proxy component to authenticate users on first login (and periodically).Today, users are subject to two authentication procedures. As a result, the user experience is degraded.Is it possible to have a single sign-on between the two Netskope / BWAN agents?

Hey-o Community! Was recently using the Netskope Performance t/s tool for Windows and I noticed that part of the testing that takes place appears to be ping attempts to a POP gateway, however if ICMP is inherently not allowed to POP’s then why is this even part of the testing? Unless someone knows if “No-Pinging” is just something an organization can choose to NOT have while others do? Looking to get clarity to also understand just how useful this tool actually is.  

HiSome of the China Gov websites have IP restriction that only allow coming China IPs.As we are connected via JP POP,  China website will deny the access.  I believe FProxy can mitigate this issue, can share China FProxy IP to use?Thank

Looking for advice on how to accomplish the following:Identify all SaaS Apps that our users are logging into, and identify the user groups (departments, OUs, etc.) that are logging in for each SaaS App Key information that we are looking for on the App is the following: App Name URL URL Category CCI Available - Is the application in CCI? Here is what I tried that was inefficient, lack of quality data, etc.:I tried querying web_tx for URI containing /Login/ I then queried App Names against CCI via API Lastly, I manually looked up Apps in CCI to try and find users with traffic associated to the app (the issue here is that a browse to the site would show up and not indicative of a user login)Any advice and/or direction would be appreciated. (Was not sure the appropriate category to put this question into - thus chose Additional Discussions)

HalloIn a multi user environment the Netskope Client does a tunnel to Netskope POP for each logged in user or is there a unic tunnel for all users ?Thanks

Hi,We are experiencing an anomalous case on machines where we have installed the NS Client in peruser config mode. We have noticed that when a user with higher client config privileges (disable client, etc.) logs in and subsequently another user connects to the same machine, the second user inherits the client configuration privileges of the user with higher privileges. Only by restarting the service is the client configuration correctly re-established for the user. We noticed this because user 2 now has permissions to disable the client. We have tested it in v123. Estamos experimentando un caso anómalo en máquinas donde tenemos instalado el NS Client con el modo peruser config. Nos hemos dado cuenta que cuando un usuario con mayores privilegios de configuración del cliente (deshabilitar cliente, etc.) inicia sesión y posteriormente otro usuario se conecta a la misma máquina, el segundo usuario hereda los privilegios de configuración del cliente del usuario con mayores privilegios. Sol

For the Netskope Adaptor software, we recently became aware of “Newtonsoft.Json.xml” - does anyone know what the functionality of this is?  Up to now, we have center our attention and double-check our backups for “nsADImporterConfig.json”  

【Background】With the activation of Secure Enrollment, authentication tokens must be renewed each time before their expiration. Engineers need to confirm the pre-expiration notifications for the tokens and carry out the necessary tasks to address any identified issues. 【Request】We request a notification when the Secure Enrollment token is nearing its expiration date.We would also like the ability to configure how many days in advance the notification is sent.  

Hello,I was wondering if the Secure Enrollment Authentication Token gave a warning before expiring?I could not find any documentation that said there would be any banners or notifications when the token is about to expire so I wanted to know if there is some sort of warning for it.Thanks in advance!

The attached guide illustrates how to configure Netskope IPSec tunnels with your AWS environment for egress traffic filtering and monitoring. This integration provides unmatched visibility and real-time data and threat protection for the traffic leaving your AWS environment. Steering your AWS egress traffic to the Netskope cloud allows you to apply full capabilities of the Netskope platform, including cloud network  firewall, web content filtering, data leakage and threat protection, third-party risk protection, etc.

Hi,In our organization, we have different device classification profiles created. Is there any way to observe how these classifications are applied? Sometimes we encounter issues where a device is no longer recognized despite theoretically meeting the classification rules we created, and we have no way of seeing which requirement it has failed to meet.Best regards,

HelloI have a new phone and I need to add my OTP (Google Authenticator) to this phone.  I was hoping it could be done by resetting it through my profile setting.  IT’s not jumping out at me.  Anyone got some instructions or a link on how to re-add my Google Authenticator. Many thanks.