Community News & Announcements

DLP incidents for Netskope Advanced Analytics are here! The documentation is live here: Advanced Analytics Incidents. The release notes are here: Advanced Analytics Incidents.   Key Features Incidents Data Collection (Explorer) DLP Incidents Status Monitoring (Netskope Library) Key Benefits Monitor Security Operations: Security incidents should be handled or mitigated in a timely manner. Advanced Analytics helps organizations see aggregated views of DLP incidents in order to get visibility into resolution. Identify process bottlenecks: With Advanced Analytics, organizations can dive into incident process workflows to identify and address bottlenecks. Identify frequent offenders: Advanced Analytics provides a summary view of DLP incidents, making it easier to spot the individuals and groups that need coaching. Communicate KPIs with upper management: CISOs need summary views to identify the problems in their security program. Submit your feedback via&nbs

Hey Netskope Customers, We are conducting a Netskope customer survey, and would love to have you participate. Your feedback is very valuable, and this survey should take less than 5 minutes. We’ve partnered with UserEvidence to collect this feedback, and as a thank you for your time, we will be providing a $25 digital gift card or charitable donation as well as an entry to win the LEGO Football Table valued at $249 USD for those who submit an eligible survey prior to December 16th. Remember, this is for current Netskope customers only. We thought this was a great way to have a little fun during the World Cup, and get your latest feedback. This contest doesn't run for long, if I keep this LEGO at my house for much longer my kids are going to break it open and give it a test run. 😁Take the Survey ⚽If you have any questions regarding this or other customer surveys, please contact Cache Walker on our Customer Advocacy Team. Or if you'd like you can check out the official

Congratulate your Community Manager, Rohit Bhaskar! He has been nominated for a CMX Community Industry Award! The Community Industry Awards celebrate the achievements of the best in the community industry. Cast your vote now through December 2nd (THIS FRIDAY!!) for Rohit Bhaskar! Rohit has helped the Netskope Community grow and flourish since he started only 4 months ago! He's been an excellent Community Manager and we're so grateful to have him working on our team! 🌳To vote for @Rohit_Bhaskar, click here then scroll down to Individual Categories and under "Developer Relations Community Professional" click next to Rohit's name. We would be honored for him to make the finals this year and would love your vote. 🧡 Congratulations to all the other nominees!

Greetings from Netskope!We thank you for your active participation in weekly workshops.In this post, I would like to highlight two workshops delivered by the technical support team.“Effectively working with Technical Support” is summarized below:a.) Select the Problem Product Area: SWG, DLP, API-Protection, NPA, etc.b.) State the type of Problem and describe the problem:Is it a new service activation? (example: install Cloud exchange, add new API protection, etc) Was this functionality working before, and broken now? (example: DLP incidents stop showing up, error on saving policy changes, etc) Having a question on policy configuration, incident analysis, best practices etc.c.) Issue Type: Intermittent OR Consistentd.) Impact Statement: One user, few users, or many users.e.) Steps to Reproduce: How Netskope support engineer can reproduce the problem.f.) Troubleshooting: Any troubleshooting steps already performedg.) Referring Product Specific Best Practices KBs: Which document you refer

Hello Community Partners,   We're experiencing an issue with Partners being able to login in the community currently. We are working on a fix, and will let you know when it's all set!   Thank you for your patience and support.   Warm regards Rohit Bhaskar

Hello Valued Customers,   We thank you for your patience these past few days as we continue the migration of our ticketing system.  Despite countless hours of planning and testing, we did encounter some post-migration issues that impaired our ability to operate with 100% reliability and for that, we apologize.   We made a significant investment in a robust new ticketing system, ServiceCloud, and while we are excited about how it will help us better serve our customers, we realize there have been some transition issues, which are unacceptable.   As of now, we believe that most challenges are resolved and we continue to work around the clock to complete necessary updates. We will continue to closely monitor the system and any customer feedback so we can swiftly address any issues. We will also continue to update this post with new information.   ServiceCloud is the leading case management system, and we anticipate great support for our ongoing growth and sca

Greetings from Netskope!   We thank you for your active participation in weekly workshops, which have been consistently attended in range of 50-80 valued customers. Based on your questions and feedback we continue to make enhancement and introduce new topics. The workshop on such new topic was attended by 130 customers, and it was very interactive session, supported by four panelists. We mentioned these two new topics for Q3 series of customer success workshops in our last community update.   Second topic suggested by our customers was "Effectively working with Netskope support & requesting new feature". Due to challenges faced by our customer with the migration to new support portal we will adjust this workshop to focus on the new portal. This workshop is now updated and scheduled on October 27th. Please register to learn how to work effectively with netskope support using new ServiceCloud platform. Senior leadership of netskope support will be on panel to answer an

The Netskope Appliance R96.0.0 release notes are live! You can see them here:  On-Premises Appliance Release Notes Version 96.0.0 Virtual Appliance Release Notes Version 96.0.0 Submit your feedback via docs.netskope.com.

Join us on LinkedIn live on August 31 at 10am PT.    During this session, you'll hear from Netskope’s Bob Gilbert, VP, Security Cloud GTM Strategy, and Steve Riley, Field CTO as they dive into a Q&A session on zero trust security strategy in general and specifically about zero trust network access (ZTNA).   Register Now   Reply to this post if you have a question you want them to answer! 

Greetings from Netskope!   Join a Subject Matter Expert (SME) from Customer Experience (CX) team for a workshop to enhance your understanding of Netskope Cloud Security solution. We conduct weekly workshop every Thursday, 08:00 AM Pacific Time (US & Canada) on some of the most sought after topics.   Schedule for next three months Sep-Nov, 2022 has been published: https://community.netskope.com/t5/Events/ct-p/events?region=North%20America&language=all Based on feedback received, we have two new topics included: 1.) Netskope Steering Client - Architecture and Troubleshooting  2.) Effectively working with Netskope support & requesting new feature   We highly appreciate you taking time for Netskope Adoption Program Survey: https://www.surveymonkey.com/r/KSXGYRJ   Netskope Customer Experience North America 

Netskope UX research team conducts a variety of studies year round to identify the best design for the Netskope platform. These studies range from new feature design, usability testing, to general user experience feedback gathering. Help us shape the future of Netskope.   If you would like to be notified when researchers are conducting a study you might be interested in, sign up to be part of our panel!   We promise not to spam and will only reach out a few times a year. We look forward to your participation!

Greetings from Netskope! On behalf of the APAC Customer Experience team, we would like to invite you to attend a workshop to enhance your understanding of Netskope Cloud Security solution. We conduct a number of events every month including Workshops and Webinars on some of the most sought after topics. Registration information of upcoming events are available in the following APAC community calendar: https://community.netskope.com/t5/Events/ct-p/events?region=Asia%20Pacific&language=all These workshops are in addition to various other ways the APAC Customer Experience team helps our customers in adoption and operationalisation of Netskope Cloud Security solution.     **Please login and check your timezone (Settings > Preferences) to ensure the events reflect the appropriate date/time.**   Sincerely, Netskope Customer Experience - APAC

The R96 documentation is here! New & updated articles are live on docs.netskope.com. The release notes are here: Netskope Release Notes Version 96.0.0.   Key new or updated articles are: Next Generation API Data Protection - Batch II New Apps Support Policyless CTEP/Web IPS Configuration Experience   Submit your feedback via docs.netskope.com.  

Greetings from Netskope!   Join a Subject Matter Expert (SME) from Customer Experience (CX) team for a workshop to enhance your understanding of Netskope Cloud Security solution. We conduct weekly workshop every Thursday, 08:00 AM Pacific Time (US & Canada) on some of the most sought after topics.   Registration information of upcoming events, and recordings of past events are available in the following community calendar: https://community.netskope.com/t5/Events/ct-p/events?region=North%20America&language=all   These workshops are in addition to various other ways CX team helps our customers in adoption and operationalization of Netskope Cloud Security solution.  We highly appreciate you taking time for Netskope Adoption Program Survey: https://www.surveymonkey.com/r/KSXGYRJ   Netskope Customer Experience North America 

The Netskope Appliance R93.1.0 hotfix release notes are live! You can see them here:  On-Premises Appliance Release Notes Version 93.1.0 Virtual Appliance Release Notes Version 93.1.0. Submit your feedback via docs.netskope.com.

The R95.1.0 hotfix documentation is here! New & updated articles are live on docs.netskope.com. The release notes are here: Netskope Release Notes Hotfix Version 95.1.0.   Submit your feedback via docs.netskope.com.

The R95 documentation is here! New & updated articles are live on docs.netskope.com. The release notes are here: Netskope Release Notes Version 95.0.0.   Key new or updated articles are: New Search And Filter Field Incident ID In Malware And Skope IT Standard Sandbox And Heuristics Detections Sandbox File Submission And Report Retrieval Through REST API User and Entity Behavior Analytics (UEBA) - Adv UEBA Incidents Submit your feedback via docs.netskope.com.

May is one busy month for our tech alliance team.  Below are some places where you can meet with us. Google Cloud Security Summit on May 17, 2022EMEA 9am - Noon BST (4am-7am EDT)Americas - 9am-Noon EDT   We will have our cloud security SMEs on hand to answer to questions in the LIVE Q&A Forum. See the new demo, download the configuration BeyondCorp Enterprise Plugin for Cloud Risk Exchange guide and more. Learn how Netskope works with Google to ensure data protection extends to all Google Cloud solutions. EMEA Registration Link  Americas Registration Link  Mimecast Panel Series May 17th 2pm EDT / 11AM PST Featuring Damian Chung, Netskope Business Information Security Officer (BISO), formerly of Dignity Health   Hear from Mimecast and Netskope CISO organizations on how they use Mimecast Email Security and Netskope Web Security to stop ransomware attacks.   Mimecast Panel Registration Link   Back again! If you missed the A

The R94.1.0 hotfix documentation is here! The release notes are here: Netskope Release Notes Hotfix Version 94.1.0. New & updated articles are live on docs.netskope.com. Submit your feedback via docs.netskope.com.

The R94 documentation is here! New & updated articles are live on docs.netskope.com. The release notes are here: Netskope Release Notes Version 94.0.0.   Key new or updated articles are: Unsanctioned Account Controls / Policies / Constraint IaaS Storage Scan Dashboards AWS Foundational Security Best Practices NPA Publisher Ubuntu 20.04 Next Generation API Data Protection – New Apps Support Submit your feedback via docs.netskope.com.

Netskope Community - Curious to what is new with Netskope and AWS around cloud data security? Attend our 1st of many Netskope AWS Immersion Days on April 7th at 9am CDT/10am EDT/15:00 BST.The session covers Cloud Data Secuirty - CPSM, Storage Scan, NPA and more.  It's a preso/demo - 90 minutes with Netksope's own Yuri Duchovny, Principal Solutions Architect (former AWS Alum) and Dhanil Parwani, Senior Partner Solutions Architect - Networking, AWS   Registration here to RSVP   Stay tuned for additional dates and content to be posted.

We are conducting another Netskope Customer Survey and would appreciate your quick input. Your feedback is very valuable, and the survey should take less than 5 minutes. As a thank you for your time, we will be providing a $25 digital gift card to the first 500 customers who complete and submit an eligible survey.       Direct link to the survey: https://www.techvalidate.com/registration/4c85e90a65  Eligibility Terms: https://www.netskope.com/digital-gift-card 

  It's been an exciting year so far at Netskope - Check out our Netskope Insider below with the latest activities and content. Customers also receive these updates in a monthly email from our team at customer-news@netskope.com.     Subscribe to the Netskope Insider label on this board to get notified when the latest Insider is released every month!   Latest Content Netskope Named A Leader in the 2022 Gartner® Magic Quadrant™ for Security Service Edge (SSE) Read the report to gain insights into why we’re positioned in the Leaders Quadrant.   Cloud and Threat Report, January 2022 Edition Check out the top trends in cloud attacker activities and cloud data risks from 2021 compared to 2020.  Also, check out the latest Threat Labs Report for the top threats from December.   Netskope Threat Labs Report, February 2022 Check out the latest Threat Labs Report to stay up-to-date on top threats, plus get top cybersecurity news.  &n

The R93.1.0 hotfix documentation is here! New & updated articles are live on docs.netskope.com. The release notes are here: Netskope Release Notes Hotfix Version 93.1.0.   Submit your feedback via docs.netskope.com.

Over the last several weeks Netskope is keeping a close watch on the rapidly changing situation in Ukraine. Along with the attention we are giving to the safety and well-being of Netskope employees in the region, we are in a state of high alert with respect to cyber threats and risks to our customers.   Check out our latest blog to review steps we suggest organizations prioritize immediately.