Product Forums

I am unable to access the application without a client. I have Integrated Okta for reverse proxy. Whenever I try to access the application, I am getting an error: 500 : Netskope was unable to process authentication request for tenant:<18507>. couldn't create AUTH URL: runtime error: invalid memory address or nil pointer dereference. 

It seems as if creating DLP rules/profiles will not trigger on the name but only content. Does anyone know a way to address this? For example, I would love to have a couple dictionary entities that look for certain word NEAR certain words in a file name.ExampleDictionary 1: cat, dogDictionary 2: mouse, birdD0 NEAR D1 Filename: My cat and turtle.pptx (wont alert)Filename: My dog and bird.pptx (will alert)The content of both files has none of those words. 

HiI have deployed CE 5.0.1.  When ssh to CE, I can’t seem to “sudo su root”.  Likewise, can’t sudo reboot or shutdown.Anyway to perform reboot or shutdown beside asking esxi team to do it?thank

Hi I have questions about Captive  usageNotification - Can it be customized with our own words?   Timeout 10min -  If failed to pass captive after 10min, the traffic is blocked.   How can I re-enable again captive login?  Do I close and open the browser to have the captive login?  Do I have to reboot?  etc….  Thank

Despite the shift to Zero Trust, VPNs are still essential… but at the same time work from home resulted in a permanent jump in VPN user experience issues: help desk tickets increased 4.9x since 2019. To learn more about the “why”, we’re taking a deep dive into the impact of VPNs to bring these insights to our community members.We’re running a global survey to quantify VPN usage, cost, and user impact, where participants will receive complete results within two weeks:No personal information is required to participate It takes less than three minutes to complete the surveyA global peer benchmarkParticipating will let you understand where your company stands vs. your peers re.:VPN use, performance and cost analysis Top apps consuming VPN bandwidth VoIP and remote assistance VPN dependencies VPN’s direct & indirect impact on the help desk Take the Survey  and help us illuminate this subject together. Thanks for your help! If you have any questions, please let me know.Scott

When using Netskope on a Macintosh, an error occurs saving reports with the “Classic UI” that does not occur when using the most recent UI (Screenshot attached).  Disabling Netskope gets rid of the problem. There is anecdotal reports of someone having this same problem on a Windows/Edge combination. I haven’t gathered enough data to create a Case with Netksope, so I wanted to see if anyone else has seen this phenomena. A Google search reveals two mentions of this error, but both talk about browser security.  Both talk about Cross Site Forgery tokens. Sometimes When Updating Records Browser Shows: Security Warning: Your submission token does not match session token - Support and Troubleshooting (servicenow.com) "Your submission token does not match your session... - ServiceNow Community  

Are there any Best Practices for using Netskope DLP: to gain visibility into Generative AI site Posts  & Upload activity?

My organization has two main regions (USA and India).  I currently have ADDS/DNS servers in both regions.  I have two private apps configured for ADDS.  One of them is directing traffic to the India ADDS servers using the local NPAs, the other is doing the same for USA.I have a prelogin user that has access to both private apps.I also have a DNS private app defined (*._http.domain.local, *._kkdcp.domain.local, etc) but it only uses the USA publishers.With this configuration, our USA users are working fine with very little lag on computer startup and login.  Our India users, however, are experiencing very long startup and login times.My question is, what is the proper way of configuring AD and DNS access for clients when the organization is multi-regional and you want the client to always access the closest ADDS/DNS servers?Some solutions I am considering are:Divide each region’s users into separate groups and give them only access to their local ADDS server.  This however does not solv

When a user tries to download any files from his/her BYOD using organization's email platform, the download should be blocked.?? How can we achieve  this in Netskope please provide me the steps..

Dear All   I tried to setup Netskope Email DLP with Mimecast, however it seems like the message has not successfully deliver to mimecast MTA. 1. Configured SMTP settings (Domain, Tenant ID, Next Hop FQDN which is mimecast smart host, port)2. Configured exchange flow connector to route message to Netskope smart host3. Configured real time policy with action add X header: block when sensitive data is detect4. Setup content examination definitions and policy from Mimecast when receive X header: block 5. Test sending outbound email with sensitive info on the content. Tested sending another email without any sensitive info. (Both email had failed to deliver to recipient)6. Checked on SKope IT > Alerts > noticed that Email DLP policy has triggered with email consisted of sensitive info.7. Checked on Mimecast message tracking, however did't receive any message (for both sensitive and without sensitive message) Is there any steps that I miss out? Thank

I need to modify the default DLP profile for profanity as we have a user with a last name that matches the profanity profile. I raised a helpdesk ticket to follow the steps mentioned in https://docs.netskope.com/en/netskope-help/data-security/data-loss-prevention/dlp-entity/ to copy the Entity. However, I noticed that in the later releases of Netskope, the Entity tab was renamed to "Dictionary" and is different from the old Entity. Can anyone guide me on how to copy and modify the default profanity profile?

Hello Community,My developers use the IntelliJ IDE to develop, as our environment is 100% cloud, we use NPA to access the development environments. We use spring as a framework for our applications.My error is the following for some endpoints I simply cannot connect using IntelliJ and spring. If I do a curl or telnet I can access the endpoint normally, only IntelliJ and spring can't. I have openVPN as redundancy and I don't get this error.Has anyone had a similar problem?Below is a simpler application that I can replicate the errorpackage ConnectivityTest;import org.springframework.http.ResponseEntity;import org.springframework.http.client.reactive.ClientHttpConnector;import org.springframework.http.client.reactive.ReactorClientHttpConnector;import org.springframework.web.reactive.function.client.ExchangeStrategies;import org.springframework.web.reactive.function.client.WebClient;import reactor.netty.http.client.HttpClient;public class ConnectivityTest { public static <Objerespon

Hi Everyone, Have an issue where remote NS clients have the following environment and in this order:1. IPv4 and IPv6 addresses assigned (eg. from home wifi or mobile hotspot)- The IPv6 address assigned (global internet address starts with 2001:xxx)2. NPA Tunnel is established3. Connect to corporate VPN service4. Clients are then unable to access applications via the VPN NPA applications continue to operate successfully but the NS client service appears to interfere with the VPN tunnel. Stop the NS client service and there is no issue with the VPN. Disable IPv6 and the VPN and NPA work successfully, this is not recommended by Microsoft so not really a desirable option. Have tried to configure clients to 'Prefer IPv4 over IPv6' this was looking promising but not producing reliable results. Issue still appears to randomly occur, still testing this. Anyone else experience this issue?

Our Real-time protection policies are simple - block high risk websites, allow enterprise websites and alert uploads and downloads of social media. No NPA. We have multiple issues with traffic passing through Netskope SSL decryption. Few issues we noticied so far (be it any browser - firefox, chrome, edge or tor)- websites (with SSL decryption) are intermittently not loaded (one day they work fine, next day they won't and the cycle repeats again)- websites (with SSL decryption) are extremely slow- downloading objects like 200MB files takes high times (minutes to hours)- few websites have their dynamic buttons disabled or not becoming live- there are instances the websites failed won't show in debug logs, application & page events & alerts. Clearly killed by Netskope client, but not logged or sent to cloud. The websites works as soon as we mention in SSL BYPASS. Same sites with SSL bypass- websites (with SSL bypass) are loading every time without intermittent issues- w

P-DEM Professional is easy to activate in your Netskope tenant. Here are the top 4 use cases it can help you drive productivity for hybrid working employees, IT operations and help desk teams: Optimizing SaaS PerformanceChallenges in managing the performance of SaaS and web applications stem from their dynamic, decentralized nature. With various factors affecting user experience, from devices to internet connectivity, IT teams struggle to detect, diagnose and fix issues, impacting user productivity and IT efficiency as problems take hours to resolve. Learn how P-DEM brings proactive visibility to accelerate troubleshooting and enhance user satisfaction.Video OverviewHybrid Work ProductivityHybrid work models bring unique performance hurdles, demanding a seamless user experience across varied environments. Pinpointing and managing these issues, which span from home Wi-Fi to SaaS performance, is critical to productivity. Diagnosing the exact failure point in the device-to-app journey is

Hey Community,I need to create a new client configuration for a Netskope client that disable the auto update for the on-prem device and the Netskope client in Citrix environment needs to be on for the same device. How could i do or fix this problem?

how to enable two-way communication through ztna

Hey everyone!   Check out our new demo video to learn why SaaS Security Posture Management (SSPM) is a key component of CASB that is providing much needed visibility and risk assessment of all the resources hidden in your SaaS environments.     This demo features: New SaaS apps. Microsoft SharePoint, MS Exchange, MS Defender, Azure AD, Google Workspace, Confluence, and Jira. We now support 14 total SaaS apps. Industry-leading security configuration monitoring. 500+ predefined rules and 12 best practice and industry compliance policies. 3rd party OAuth app security. Continuous real-time visibility and dynamic, customer-specific risk assessment of marketplace and custom 3rd party apps.   Please reach out if you have any questions or would like more information about how SSPM + CASB work together to provide you comprehensive data protection for your SaaS apps. Happy to chat anytime!   Thanks! Eliot   -- Sr. Director, Cloud Security Product Manage

HiIn some countries, gov website can only access from local country IPs.  Any IP assign outside of the country will deny access.As we are using 163.116.x.x, user resides in that country was unable to access too.  How can we remediate this use case?thank

hello community!   We are seeing a problem with Google Chrome on macOS where Chrome is not passing traffic to a private app via the Netskope Client. We are able to reach the Private app using other browsers installed on the same system without issue. We can even hit the private app using curl at the terminal and it's working fine with NPA. We have tried clearing browser cache and using incognito on Chrome with no success. Anyone have experience with this issue?

with an inline solution that is steering all traffic to the swg. Is there any controls that can be put in place of FTP(TCP 21)traffic? DLP? Malware? etc..

HiHow can I tell if URL was manually access by user or refer by link?Eg,  in a webpage, there were images downloaded from S3 storage vs user goto the S3 storage. Thank

Our experience indicates that “manage.microsoft.com” must be added to the Default Intune Certificate Pinned Application bypass entry

HiI have configured a new NPA browser access for an end customer and we cannot make it work and I don’t know what’s failing, hope any of you can help me.I have configured the reverse proxy account on Netskope tenant, as well as the Azure AD Enterprise application. On the netskope tenant I have also configured a new private application with the browser access enabled, and a real-time policy that allows the users that are also added on Azure’s Netskope application to access the private application. When we have tested the solution, by accessing the application via browser typing the “public hostname” of the private application as the URL, it is redirected to Azure to authenticate the user, and the authentication works fine.After authenticate the user, the browser is then redirected and we can see that it is finally redirected to the customer private host FQDN (which is not published on the Internet), so users can only access to the application via browser access when they are on-premise

Currently for API DLP Policies you can only exclude by Domain. What is the reason behind not being able to exclude by User address? I have had many instances whereby a contractor is hired and only has a Gmail account, which I am not willing to exclude by Domain. This is generating massive amounts of false-positives. Thoughts?