04-20-202107:41 PM - last edited on 10-21-202108:33 PM by kh-cathy29811
One of the most common cases our support organization receives is related to application certificate errors/breaking when traffic is being steered via Netskope, related to certificate pinning for the application.
Below are a few Support kb articles which may aid the community in addressing these issues.
When I try to access these links it prompts me to login however it does not allow me to login as the login fails even though I have correct username and password entered. Could you provide another support article that is accessible?
I can see the new links however when I try to access them it prompts me to login which I do with my username/password for this site however it immediately states my login has failed and prompts me to reset my password. This is odd as I can login to the community.netskope.com with no issue with these same credentials. Is there some other permissions I need to view this page?