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Next Gen SWG

This is a discussion board on Netskope’s Next Generation Secure Web Gateway, a cloud-based web security solution that prevents malware, detects advanced threats, filters by category, protects data, and controls app use for any user, location, device. It unifies our industry-leading CASB, SWG, and DLP into common policy controls with custom reporting and rich metadata for ad-hoc queries.

  • 295 Topics
  • 709 Replies
295 Topics
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SivaExplorer III
asked in Next Gen SWG
URL List being processed in case sensitive mode

Hello,  We configured a URL list to allow certain github repositories and noticing netskope is processing the list in case sensitive mode. Is this the default behavior? Can we have it process in case insensitive mode?  eg: github.com/Azure vs github.com/azure

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S
1 year ago
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rbrussell82New Member
posted in Next Gen SWG
safevisit.online Security Risk - What is it?

We started seeing safevisit.online in our reports within the last week or 2 that this site is being blocked as a security risk.  I've looked online but I haven't found any resources explaining what this site is or why its showing up.  If its a tracker, I'm guessing users are visiting a site that has it embedded.  The domain is less than a year old.

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Netskope Employee
1 year ago
frosa
Netskope Employee
frosaNetskope Employee
posted in Next Gen SWG
Control Youtube traffic based on channels

Hello Netskope community,    Customers adopt different approaches on how they manage access to Youtube, where some have a more relaxed policy and some are more strict. For customers that need more granular controls over the video giant, controlling based on channel is one of the possible solutions.    Netskope's Instance Awareness feature extracts the channel name every time you visit a page or video so if you browse to the Netskope YouTube channel and check SkopeIT you will see something like this:  (notice the instance ID field populated with "netskope" and that will be true to any other channel on YouTube)    In order to setup a Real Time policy to either blocks a channel or simply allow it, depending on your strategy, create a new instance from SkopeIT by expanding one if these Application events and clicking on "Create New Instance" and just giving it a name.    After that, go to Real Time policies and setup a policy using this newly c

8290
frosa
Netskope Employee
1 year ago
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wilsonExplorer III
posted in Next Gen SWG
Client version in Advanced Analytics?

Just want someone else to confirm my observation:  While what POP a client software is connecting to is available, what version of the client being used is not.   I was trying to replicate the DEM dashboard, right now I have to download devices into a spreadsheet and then chart it.

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qyost
1 year ago
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wilsonExplorer III
posted in Next Gen SWG
Request for Community Support: NPLAN-112: Apply steering configs based on priority in multi user ma

I am writing to ask that the Community contact their Netskope representative and and indicate your interest the Request to Enhancement that has been stalled:  "NPLAN-112: Apply steering configs based on priority in multi user machines. " You might not have noticed this, but if you have multiple users on one machine, Netskope may not be providing them with the correct steering config.  This is most noticeable when you are in the midst of CASB to SWG, but can occur otherwise too.  In a multi-user deployment mode, if the logged in users belongs to different OUs or user groups, the Netskope Client applies the steering configuration corresponding to the user most recently logged. Ensure all the users belong to a single OU or User Group for a multi-user machine.  https://docs.netskope.com/en/steering-configuration.html#UUID-eae29f38-85d9-fd13-74c9-077e1ef74513_section-idm4585568446828833492110209816 Here is a way to interpret this:   When the client has been installed in multi-user (peruserc

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1 year ago
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ccreedNew Member
posted in Next Gen SWG
Windows Linux Subsystem

Has anyone heard how Netskope plans to deal with Windows Linux Subsystems on the Windows 10 and 11 devices. We have several users where I work that are asking question around this.  

9920
P
1 year ago
Deepak_InfoTru
Netskope Partner
Deepak_InfoTruNetskope Partner
posted in Next Gen SWG
Netskope Client Installation on Windows Server 2016

Hi there, One of my client doesn`t want to go other way of steering traffic from Windows Server 2016 to Netskope Cloud so he wanted to use Netskope Client to steer the traffic from the Windows Server 2016. We tried to install, client stays disabled and when checked logs it says the below.Initially we thought it would UPN and EMAIL ID are not matching, but we created separate the account with the same UPN and EMAIL ID, but client still fails to download config branding file and stays disabled. What you suggest next we should do? 2023/08/09 16:49:23.584 stAgentSvc pcb0 t17b4 error config.cpp:6234 Config Branding file downloaded failed for user: Removed the user ID2023/08/09 16:49:23.584 stAgentSvc pcb0 t17b4 error config.cpp:4571 Config Failed to download branding file using UPN2023/08/09 16:49:13.570 stAgentSvc pcb0 t17b4 error config.cpp:8173 Config failed to download UPN hashing config2023/08/09 16:49:13.570 stAgentSvc pcb0 t17b4 info config.cpp:5960 Config UPN encoded for u

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S
Netskope Employee
1 year ago
frosa
Netskope Employee
frosaNetskope Employee
posted in Next Gen SWG
Netskope Controlled Domains for URL Category Testing

Hello NS community!   Currently Netskope URL categorization product has 127 categories. Some categories are meant for legitimate traffic such as Financial News, Business, Educations, and some categories are security risk related such as, Security Risk - Botnets, Security Risk - Phishing/Fraud. There are also categories that may not be allowed for work environment such as Gambling, Tobacco or Adult contents. Each customer can create their own policies to allow or block each URL category. In order to test these policies, customer needs to know the URL samples in each category and then performs the test.   Attached you can see an example of these "hardcoded" categories for all our categories so you can test your policy in real-time. Be cautious as clicking in these URLs will generate logs for the Netskope user accessing them so make sure administrators know these tests are being performed.      Update (8/14/23): Updated attachment with latest "Generative AI" categ

5948
frosa
Netskope Employee
1 year ago
shubhamk
Netskope Partner
shubhamkNetskope Partner
posted in Next Gen SWG
Internet Not working on a particular system (working for rest of the systems)

Dear Team, We noticed that the internet is in working condition for every other user, however, it is showing an error of the internet not working on a that particular system.After analysis, we found the below logs, we need your assistance to understand the cause. fileUtil.cpp:45 nsUtils failed to open file for reading: C:ProgramData etskopestagent/eventcache.json, err:2t40a4 info fileUtil.cpp:82 nsUtils failed to open file for reading: C:UsersAppDataRoamingNetskopeSTAgent/data/authtoken.pem, err: 2t2afc error registry.cpp:158 registry RegOpenKeyEx failed, err: 2 Best Regards.

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Netskope Employee
1 year ago
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Netskope Employee
sshiflettNetskope Employee
asked in Next Gen SWG
Netskope Next-Gen Secure Web Gateway Controls for ChatGPT

IntroductionChatGPT and other AI chatbots have been getting a lot of attention lately.  They are extremely helpful in getting information, responding to custom queries, and can even be used to write code along with other common daily tasks.  They represent an exciting new digital frontier but from a security perspective, they also represent yet another place for your corporate data to go.  Netskope’s inline Next-gen Secure Web Gateway capabilities can block posting of sensitive data to collaboration tools such as Slack and Teams out of the box.  It got me to thinking that since ChatGPT is essentially a chat system, why can’t we use a similar capability to block posting sensitive information to ChatGPT?  As one quick tangent, I also want to give OpenAI some credit as they also warn the user that it’s not appropriate to put personal data into their platform:   That being said, this is as after I already posted the data and relies on ChatGPT recognizing the

11050
cchessor
Netskope Employee
1 year ago
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adamssonNew Member III
asked in Next Gen SWG
Whitelist IPs

We’re having an issue with our web server blocking Netskope IPs. Where can I find a list of IPs that I can whitelist?

15640
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1 year ago
BGT_AKH
Netskope Partner
BGT_AKHNetskope Partner
posted in Next Gen SWG
In need of addressing Google AMP Evasive Phishing Tactic

Hello All,The following articles have come out re: Evasive Phishing that domain front-ends Google to protect potentially malicious or unintended traffic from being picked up by filtering or threat. The following articles address how this works:https://cofense.com/blog/google-amp-the-newest-of-evasive-phishing-tactic/https://www.malwarebytes.com/blog/news/2023/08/phishing-campaigns-found-to-be-using-amp-urls-to-avoid-detection This means if NGSWG can't categorize the URL is hiding in AMP then it will treat the site as categorized as safe (or likely safe) based on that it is hosted at google, not the real site of xxx.xxx (or whatever malicious site and path is included there). Examples:https://www.google.com/amp/s/xxxxx.xxxx/somesite.html or https://www.google.co.uk/amp/s/xxxx.xxx/badimage.img From a position of making sure this product is competitive in the market, there are some other vendor tools that can granularly expose this hidden URL and site an

965
BGT_AKH
Netskope Partner
1 year ago