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Detect install type of Netskope Client (single or multi user)

EleComte
New Contributor II

Hi everyone,

 

Is there a way (prefer. registry key) to determine is a Netskope Client install was single user (default) or multi user mode? This would help in "cleanup" of messed-up installs.

 

Best regards,

 

Etienne

1 ACCEPTED SOLUTION
mkoyfman
Netskope
Netskope

@EleComte check out this doc: https://docs.netskope.com/en/netskope-client-command-reference.html

 

Basically, you can check for presence of this directory: C:\Users\^%USERNAME^%\Netskope. If you see it, it means the client is installed in multi-user mode.  

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3 REPLIES 3
mkoyfman
Netskope
Netskope

@EleComte check out this doc: https://docs.netskope.com/en/netskope-client-command-reference.html

 

Basically, you can check for presence of this directory: C:\Users\^%USERNAME^%\Netskope. If you see it, it means the client is installed in multi-user mode.  

chrisisinclair
New Contributor II

We are also dealing with this - a bunch of clients got installed in single user mode - supposedly pushing a reinstall of client with a different CLI command should recognize the client is already installed and then just change the necessary components - since we reply on NPA for remote access we do not want the tunnel to drop for a long period when pushing this

@chrisisinclair I have responded to your other thread on this topic. Please let me know if you need additional information.