Additional Discussions

Dear Valued customers,    In this post we would like to share about our Global Technical Success team. This team is based in multiple time zones and provides variety of Technical Resources for Netskope Administrators. So that they are successful in faster adoption of their Netskope Cloud Security solution. 2-minute video without Demo 5-minute video with Demo

One of the things I enjoy discussing the most with Netskope administrators and users is integrations.  Netskope’s Cloud Exchange and REST API allow for a wide range of Netskope provided and custom integrations.  These integrations range from threat intelligence and risk sharing to automated ticket creation in your service management platform.  You can also utilize Netskope’s integrations to monitor Netskope events and platform status with your collaboration tools such as Slack and Microsoft Teams.  I provide two examples of this with Microsoft Teams.  The first integration allows you to receive status notifications from the Netskope Trust Portal to Microsoft Teams while the second allows you to generate Teams messages to specified channels when a specific policy triggers and a user enters a justification.   Let’s take a look.    Monitoring the Netskope Trust Portal With Netskope Teams Netskope publishes platform status updates on maintenance, clo

"Netskope NewEdge is the world’s largest, highest-performing security private cloud and powers the inline and API-driven security services of the Netskope Security Cloud. NewEdge provides customers with unparalleled service coverage, performance and resilience. Today NewEdge is powered by data centers in 70 regions with new data centers being added every month.  By taking full control over routing, peering and data center location decisions, NewEdge achieves the lowest possible latency and round trip times for web, cloud & software-as-a-service (SaaS) access." “Will the business-critical enterprise app traffic also be treated as regular internet traffic, leading to traffic delays and poor user experience?” is a concern that most security practitioners have when evaluating SASE. This technical brief will address this concern by analyzing the use of SASE, with the  benefits of underlying internet peering to deliver the prominently used enterprise application in Cloud.  For example, T

I have tried to add the "Time Actively Spent on Sites" widget to my dashboard but for some reason the data wont sync in real time and no matter what user I pick it's the same numbers. How can I get it to sync with the data in real time? 

Hello Team,   Recently we have checking on the Netskope agent installed machines and found agents are running on the version 76 and below 93. We have also enabled the auto-upgrade option. So it looks like some machines are upgrade the client automatically. But some machines are not upgrading to the newer version. We tried enabling and disabling the client both from the end-user side and Netskope console settings but still agent not upgraded. Is there any way to make the client upgrade manually.

Hello Team, We are planning to roll out Netskope clients via the Sapphire tool, however, we are not getting any related/supported documents in docs.netskope.com.  Kindly help us here for the smooth deployment and share the related docs.

Although there is no max limit to query imposed having a short query is succinct and efficient.   SkopeIT "AND" parameter is handy when it comes to writing SkopeIT queries.   If your parameter is constant but only the value is different a better operator to use would be "In"   This will shorten your query and search will be more efficient.   Here is an example of using IN operator. If you were to use AND imagine the length of the query if you were to add 100's of values!   Note that parameter values are included in single quote separated by comma. The parameter (here " dlp_incident_id" ) is entered only once.   SkopeIT query: (dlp_incident_id in ['863060765611108610','8203483362870297256'] and status neq 'Resolved - Policy Updated')   Thanks to Paul Knight who suggested the alternative.

Is there a way to download all the dashboard data at once for one specific user rather than all the users in the data? For example, when drilling in the data for specific user to show all the data for that user data rather than downloading it separately?

Hello all, I'm not sure if I can post this issue hear or not. Does anyone have an issue of Netskope Client communication issue with the Console? Most Mac OS machines are failing to report to the console when the machines are online. All our endpoint devices are running on 105 client versions. Till now no resolutions from support. Does anyone have this issue? Till now are uninstalling the ns client and reinstalling it. But I don't think it is not the recommended solution. 

I'm working with one of our admins that has been seeing an concerning behavior for some time now. when editing or reviewing real-time protection policies, data in existing policies will change accompanied by an "auto populating" message Here's his report from today: for example when i look at NPA-PeoplesoftUpdate-PROD-support, the destination is NAC-PeoplesoftHR-PROD-supportbut when i look at the policy itself, it auto changes the dest to the nonprod, and pops up the, "auto-populated" box at the top Has anyone here ecountered anything like this before? It happens regardless of browser for him.   

Hello Team, Hope you're doing fine. Could anyone please help me to get the URL with all the List of the Netskope POP accompanied with region, Public IP addresses, Development Status, ....Thank you in advance. Warmest Regards,Ali 

Netskope Private Access and Cloud Exchange running in AWS Overview Using Netskope’s Private Access (NPA) can help secure workloads in AWS like deploying Netskope’s Cloud Exchange there. In this solutions guide NPA is used to front end a Cloud Exchange server that doesn’t have direct inbound internet access.    Requirements Netskope tenant with a NPA license Amazon Web Services account Setup Steps Netskope  Configure a Netskope Publisher in your Tenant   Amazon Web Services Deploy EC2 Netskope Publisher   Cloud Exchange Setting up Cloud Exchange in AWS Deploy EC2 Ubuntu Server Add Access to Cloud Exchange via NPA Setup Cloud Exchange on Ubuntu Server   Verify Netskope Tenant sees your publisher Check your client for the NPA tunnel Try to access cloud exchange on your private IP Configure a Netskope Publisher in your Tenant Go to your Netskope Tenant > Settings > Security Cloud Platform > Publishers Click New Publisher     &n

Hi all, i set up the Cloud Exchange in SSO with Azure AD. When a user authenticates to AzureAD via username and password, the SSO login on the cloud exchange works correctly. If the user logs in to AzureAD with windows Hello and with biometric recognition, SSO login on Cloud Exchange does not work. It could be a problem related to the type of token issued by Azure AD and consequently to a parameter that Netskope CE does not recognize. Has anyone had the same problem? Thanks.

During the internal discussions around Real-time Protection Policies, the question came up about leveraging a the process of exporting "All Policies as JSON" as a potential backup/restore point of the our Real-time Protection Policies. Has anyone had similar conversations, use-cases, needs? Just curious how the JSON export could be used. 

I am running into a repeatable issue with mongodb and rabbitmq not starting upon reboot.   DetailsFresh install of Cloud Exchange 3.2 on Ubuntu 20.04.4 LTS Docker installed from the Ubuntu installation options during OS installation Installed into /home/{user}/netskope/ta_cloud_exchange Upon initial ./start all containers start normally. After server reboot, rabbitmq and mongodb fail to start running docker-compose up will start them successfully, but get a bad gateway when attempting to login to the GUI The custom_plugins directory is set to 755  Is anyone else seeing this issue, or have any recommendations? 

I'm posting this here because I haven't got a response on the ticket I raised earlier today even though I have already escalated it! Is there anyone else having issues with the NS client after upgrading to 105.0.0.1362 on Mac? NS is no longer steering web traffic after upgrading the client. Is this a known issue!? Can someone from the support team respond to my ticket #00279994?

Application Risk Exchange ServiceNow Summary Netskope’s Cloud Confidence Index (CCI) is a database of more than 54,000 cloud apps that Netskope has evaluated based on 48+ objective criteria adapted from Cloud Security Alliance Guidance. These criteria measure apps enterprise-readiness, taking into consideration an apps security, audit-ability, and business continuity.   The Cloud Exchange Application Risk Exchange integration with ServiceNow shares this application CCI score with ServiceNow providing additional information about applications in ServiceNow’s company database.   Requirements Netskope tenant ServiceNow account   Walkthrough Netskope Cloud Exchange Review applications in Cloud Exchange ARE Create business rule   ServiceNow View in ServiceNow Search for shared application CCI    Review applications in Cloud Exchange ARE You can view the entire list of applications being brought into Cloud Exchange from your Netskope tenant including the

What are the limitations of CASB in NGSWG (Next-Generation Secure Web Gateway), and what are the limitations of DLP (Data Loss Prevention) in NGSWG? Additionally, what is the difference in functionality when purchasing only advanced DLP with NGSWG, and what are the use cases and benefits if one opts to purchase advanced CASB with NGSWG?Meaning i am the customer who buys NGSWG next year i buy only the advance CASB what are the use cases or what more granular control i get with this also same goes for DLP vice versa.

Happy Monday Netskope Community members!   It's a new week, which means new challenges. How do you make the most of Monday to set yourself up for success?!   Clearly mine is a big cup of coffee... :). (based off the cover photo)    Seriously though, what is one challenge that's at the top of you mind right now? How can the Netskope Community help you with your challenge?    Leave your comments below with something you need help with and let's work together!        

Hello,I setup the deployment with netskope using the url below.https://docs.netskope.com/en/deploy-client-on-macos-using-intune.htmlLooks like everything is on the mac but when I configure the app .pkg (NSClient_102.1.6.1356) and deploy it I got the system preferences window attached and then the netskope error attached. I'm using the "For macOS devices (single-user installations) that are not AD joined" deployment mode.

Hi,   Is there a way Netskope could block CCI being exfiltrated through Microsoft Outlook 'Get Add-in'? When we attach a CCI document from Outlook to the dropbox Outlook extension, there should be some sort of web traffic generated. Any possible way or thoughts we could capture this traffic only to outlook and implement a Netskope block?   Thanks..  

I just opened a support ticket for which the resolution was redirection to an article describing how some functionality was currently disabled due to a known issue.I went back to the support home page, and there was no mention of the functionality in any of the list of Active or Recent Incidents.   There was a somewhat similar article listed for other functionality that was listed under Recent Incidents, but its article stated that the fix had not yet been deployed.I'm curious; how are users supposed to know about issues if they aren't listed, or their status isn't accurately reflected, on the support homepage? 

Can someone please tell me where is idea exchange page?https://community.netskope.com/t5/help/faqpage/title/ideas_subscribe page talks about FAQ on Ideas, but no links. Example: Posting an idea is just like posting a message on a board. (understood)To post your idea:Go to the idea exchange where you want to post an idea. - where is this option? I checked board selector, but no option for idea exchange. Thanks.

It looks like Ventura 13.4 is out. It also looks like R104 hotfix was released to address this : https://support.netskope.com/s/article/macOS-Ventura-13-4-Causing-Large-File-Uploads-to-Stall-May-11-2023My question though, is just the 104 line affected or any NS client prior to the 104 hotfix? (eg If we are running on GA 102 and apply Ventura 13.4 is the issue present)

Overview In this post, you'll learn how to integrate Netskope Private Access with Azure Active Directory (Azure AD). When you integrate Netskope Private Access with Azure AD, you can:   Control in Azure AD who has access to Netskope Private Access Enable your users to Authenticate and do periodic re-authentication using their Azure AD accounts to access Netskope Private Access. Manage your accounts in one central location i.e., the Azure portal. Pre-Requisites To get started with Secure Hybrid Access through Azure AD and Netskope, you will need the following. Netskope Private Access Publisher is installed. Integration Steps This integration requires the following steps to be performed in the order specified.   Generate Netskope OAuth Token and Retrieve SCIM Server URL Add Netskope Azure AAD Application (Netskope User Authentication) from Azure AD Gallery Configure Netskope Azure AAD Application (Netskope User Authentication) For User Account Provisioning Assign AAD Users