Community News & Announcements

Hi, everyone!  👋   I hope your week is starting off well!  A number of folks have graduations to attend and the weather here in Detroit, Michigan has turned from budding flowers to backyard grilling. I can’t wait to get my tan back!   We’re starting a new weekly post to roundup the latest content, upcoming events, top liked authors, and trending discussions.  Here’s a quick recap of what our Community team has been working on:    Our team is working on providing a Feedback button on the side of the Community page for users to easily access a page to let us know about any issues or ideas you have about the Community.  The feedback board is up and can be accessed here. Our team is working on the Netskope Fan Club group.  If you would like to be invited, please check out The Netskope Fan Club post for a $25 gift card and a chance at an Atari Lego set! Along with the Netskope Fan Club (which helps users dip their toe into advocacy)

Hi, everyone!  Julie here, again with a weekly update. I hope you find this roundup helpful!  If you do, leave us a comment below.  We’re trying new ways to communicate with all of you and we’re hopeful you find these posts valuable.   One quick shout out to @nduda for becoming this month's Featured User!  You’ll find his profile on the homepage, so you can easily click on his profile and see his great content. Thanks Nick for all you do!   Here’s a quick recap of what our Community team has been working on:  Our team implemented the Feedback button on the side of the Community page for users to easily access a page to let us know about any issues or ideas you have about the Community.  The Feedback button will blink until after you click it for the first time. The feedback board is up and can be accessed here. We’re working to update the email templates/notifications that are dynamically generated based on your subscriptions.  They’re

You might have noticed that we have not yet rolled out our neat new documentation portal. We've run into a snag and are working on it. We want to provide you with the best experience we can.   We'll send you another update as soon as we get the kinks ironed out.

  Hey there! 👋   The Community team is excited to share that on Monday, April 17, 2023, the Netskope Community is getting a much needed makeover!  🙌   Netskope believes in the value of community — and that's why our team has invested a lot of time and effort fixing and improving the UI/UX issues on this site.  We're excited to get this first release delivered to you next week.  After we push the new site live, we'll incrementally push out new releases based on your feedback... but more on that part next week.   Here’s what you need to know: In order to push the new site into production, the Netskope Community will be down for a few hours in the wee hours of the morning on Monday (for those of us in the Eastern time zone, that is.) Please note the site will be in maintenance mode for about 3 hours and will be inaccessible.  This site is slated to be down at 2:30 a.m. Eastern Time. All of your content, leaderboard points

Hey Netskope Customers,   We are conducting a Spring Customer Survey, and we would love to have you participate. Your feedback is very valuable, and this survey should take less than 5 minutes.    Netskope has partnered with UserEvidence to collect this feedback, and as a thank you for your time, we will be providing a $25 digital gift card or charitable donation as well as an entry to win the LEGO Atari 2600 set, valued at $239 USD for those who submit an eligible survey prior to April 30th.  Take the Survey   Contact Cache Walker with any questions, this is only available for current Netskope customers. 

Netskope UX research team conducts a variety of studies year round to identify the best design for the Netskope platform. These studies range from new feature design, usability testing, to general user experience feedback gathering. Help us shape the future of Netskope.   If you would like to be notified when researchers are conducting a study you might be interested in, sign up to be part of our panel!   We promise not to spam and will only reach out a few times a year. We look forward to your participation!

The community team is pleased to announce the redesign of the Netskope Community!  We’ve been working hard to improve your experience and now it’s finally time to show it off.  Our new design is aimed at elevating your user experience and providing you with the tools you need to foster meaningful connections with your peers.  This new and improved version includes the following updates:   New Homepage: One of the most significant updates you'll notice is our revamped home page. We've streamlined the layout to make it easier for you to find what you're looking for, while also adding new sections that showcase our most popular content. Our featured post section, for example, highlights the latest and greatest discussions happening within the community, ensuring you never miss out on the most relevant conversations.     1. The Search bar is now at the top of every page.    2. The Navigation Bar makes it easier and faster to get to where y

Next week we're rolling out our long awaited revamp of the documentation portal, docs.netskope.com! This is Phase 1, and the key focus areas are: Faster page load Quicker search response Faster doc updates While you'll notice very little difference visually, we rebuilt the back end from the ground up.  "So what?" you might ask. Well, no more getting a cup of coffee while you wait for the page to load! We're using a new platform, and we've also streamlined everything, so page load times have significantly improved. Also, the search works. Need we say more? There's nothing you need to do, as the URLs all remain the same. Just visit the site next week and revel in the phenomenal performance. If you notice anything odd, submit your feedback via docs.netskope.com.

  Check out our Netskope AWS Immersion Day World Tour schedule here to find out where we will be.Our "Bringing SASE to your AWS Environment" are uniquely designed workshops that are approximately 5 hours workshops taking attendees through a variety of exercises/modules focused on securing private apps on AWS to Netskope Cloud Controls for AWS.  Workshops are tailored for the technical practitioner who has an understanding of AWS and Netskope.Got questions? Contact me, Toni Pommet, tpommet@netskope.com or aws@netskope.com.

Netskope's User Experience (UX) team is conducting UX Research on Incident Management. If you have hands-on experience with monitoring/remediating incidents, we'd love to learn from you! The research session will be held via Zoom and will accommodate for your time zone.    Please provide your interest AND/OR nominate a team member with this Google Form. Upon completion of the research session, we will send the participant a SnackMagic Gift as an appreciation for their time!    Direct link to the Interest form:  https://forms.gle/P145CrkMPJHMZrDZ8 Direct link to SnackMagic link: snackmagic.com  

Hello Community Partners,   We're experiencing an issue with our Partner SSO login. We are working on a fix, and will let you know when it's all set!    In the meantime, you can log into the Netskope Partner Portal directly and use the Netskope Community link under the Resources tab.   Thank you for your patience and support.   Warm regards,   Rohit Bhaskar

Dear Valued Customers,Thank you for your active participation in the weekly technical events hosted by Customer Solution Group (CSG). In this post we are sharing the schedule of upcoming events. NOTE: To access the recording on past technical workshops click HERE TECHNICAL WORKSHOPSThese workshops are meticulously crafted and structured to facilitate the successful adoption of Netskope's cutting-edge cloud security solution. Netskope Threat Protection (New Event)In this session you will learn Threat Protection 101 - Introduction to Basic Concepts hosted by Mark Pray - Product Adoption Lead. Americas/EMEA (English) Date: September 05th, 2024 Time: 08:00 AM PTREGISTER NOW  Netskope Threat Protection (Part 2)Join Mark Pray (Product Adoption Lead) for an interactive technical workshop. Part-2 of this workshop continue with malware incident handling from part-1, followed by log correlation, patient zero, RetroHunt, CASB API  and Threat scanning.More details on Recording Available

Hi How can I get a copy of the slide deck from the webinar on the 8th Dec. thank you 

Greetings and salutations! I wanted to provide a quick update on some changes you’ll notice in our Community and why we’re doing them.  We at Netskope, decided to rethink and restructure our Support page in the Community to make it easier for our customers to find the help they need. You may have also been noticing a lot of tweaks here and there to improve the user experience (quite notably, the change from a black hyperlink to orange).   Why did we update the community Support page?  We thought about you, our customers, and info seekers. How can we reduce the friction between you and finding the answers you need? After many hours of design and analysis, we had a clearer picture of how to implement a Support page that would help link you to the right resources in an easily accessible way.  We did away with the three links nested under Support on the old navigation bar.  Now when you click on Support, you go to one main page with all the links to informatio

Every month, Netskope Threat Labs releases a report that summarizes the threat activity observed on the Netskope Security Cloud platform during the previous month.  Today, we released our November report, showing malware downloads coming from 158 apps, led by Microsoft OneDrive. Among the most common malware families were the BlackBasta ransomware and the AgentTesla RAT.   Download the November report and explore past reports:https://resources.netskope.com/cloud-reports/threat-labs-report-november-2022   Join the mailing listhttps://www.netskope.com/netskope-threat-labs#subscribe      

Greetings Netskope Community! Our Netskope culture is all about collaboration, innovation, and having fun! We believe that when we come together, amazing things can happen. We have a strong sense of community, and we’re not all business—we make sure to take some time to enjoy ourselves, celebrate special occasions, take part in team-building activities, and enjoy some great music. To help keep that party going, we have created a special Spotify playlist just for our Netskope community, with favorite tracks chosen by Netskopers. Check it out and get ready to dance! Do you have a favorite walk-on song? What "walk-on" song would you add to this playlist? Enjoy! Scott Hogrefe

The Netskope Appliance R99.0.0 release notes are live! You can see them here:  On-Premises Appliance Release Notes Version 99.0.0 Virtual Appliance Release Notes Version 99.0.0 Submit your feedback via docs.netskope.com.

With over 20+ years of experience in the Infosec industry as a security professional, I support Netskope’s customers in protecting their journey to the cloud. Over the last 10+ years, I have been collecting information on the main cyber attacks which I summarize in my blog. Hackmageddon.com is a primary source of data and trends of the threat landscape for the Infosec community. In parallel with the widespread adoption of cloud services, I have observed an increasing exploitation of cloud apps by threat actors. Through the years, I have summarized the most noteworthy campaigns and the corresponding mitigation strategies in the “Cloud Threats Memo” series within the Netskope Blog.    Learn about:  The latest on emerging threats affecting the cloud as they happen How these attacks work and the tactics deployed What you can do to protect your business   Subscribe Now   While you’re waiting for the next memo to appear in your inbox, you can check out past memos i

DLP incidents for Netskope Advanced Analytics are here! The documentation is live here: Advanced Analytics Incidents. The release notes are here: Advanced Analytics Incidents.   Key Features Incidents Data Collection (Explorer) DLP Incidents Status Monitoring (Netskope Library) Key Benefits Monitor Security Operations: Security incidents should be handled or mitigated in a timely manner. Advanced Analytics helps organizations see aggregated views of DLP incidents in order to get visibility into resolution. Identify process bottlenecks: With Advanced Analytics, organizations can dive into incident process workflows to identify and address bottlenecks. Identify frequent offenders: Advanced Analytics provides a summary view of DLP incidents, making it easier to spot the individuals and groups that need coaching. Communicate KPIs with upper management: CISOs need summary views to identify the problems in their security program. Submit your feedback via&nbs

Hey Netskope Customers, We are conducting a Netskope customer survey, and would love to have you participate. Your feedback is very valuable, and this survey should take less than 5 minutes. We’ve partnered with UserEvidence to collect this feedback, and as a thank you for your time, we will be providing a $25 digital gift card or charitable donation as well as an entry to win the LEGO Football Table valued at $249 USD for those who submit an eligible survey prior to December 16th. Remember, this is for current Netskope customers only. We thought this was a great way to have a little fun during the World Cup, and get your latest feedback. This contest doesn't run for long, if I keep this LEGO at my house for much longer my kids are going to break it open and give it a test run. 😁Take the Survey ⚽If you have any questions regarding this or other customer surveys, please contact Cache Walker on our Customer Advocacy Team. Or if you'd like you can check out the official

Congratulate your Community Manager, Rohit Bhaskar! He has been nominated for a CMX Community Industry Award! The Community Industry Awards celebrate the achievements of the best in the community industry. Cast your vote now through December 2nd (THIS FRIDAY!!) for Rohit Bhaskar! Rohit has helped the Netskope Community grow and flourish since he started only 4 months ago! He's been an excellent Community Manager and we're so grateful to have him working on our team! 🌳To vote for @Rohit_Bhaskar, click here then scroll down to Individual Categories and under "Developer Relations Community Professional" click next to Rohit's name. We would be honored for him to make the finals this year and would love your vote. 🧡 Congratulations to all the other nominees!

Greetings from Netskope!We thank you for your active participation in weekly workshops.In this post, I would like to highlight two workshops delivered by the technical support team.“Effectively working with Technical Support” is summarized below:a.) Select the Problem Product Area: SWG, DLP, API-Protection, NPA, etc.b.) State the type of Problem and describe the problem:Is it a new service activation? (example: install Cloud exchange, add new API protection, etc) Was this functionality working before, and broken now? (example: DLP incidents stop showing up, error on saving policy changes, etc) Having a question on policy configuration, incident analysis, best practices etc.c.) Issue Type: Intermittent OR Consistentd.) Impact Statement: One user, few users, or many users.e.) Steps to Reproduce: How Netskope support engineer can reproduce the problem.f.) Troubleshooting: Any troubleshooting steps already performedg.) Referring Product Specific Best Practices KBs: Which document you refer

Hello Community Partners,   We're experiencing an issue with Partners being able to login in the community currently. We are working on a fix, and will let you know when it's all set!   Thank you for your patience and support.   Warm regards Rohit Bhaskar

Hello Valued Customers,   We thank you for your patience these past few days as we continue the migration of our ticketing system.  Despite countless hours of planning and testing, we did encounter some post-migration issues that impaired our ability to operate with 100% reliability and for that, we apologize.   We made a significant investment in a robust new ticketing system, ServiceCloud, and while we are excited about how it will help us better serve our customers, we realize there have been some transition issues, which are unacceptable.   As of now, we believe that most challenges are resolved and we continue to work around the clock to complete necessary updates. We will continue to closely monitor the system and any customer feedback so we can swiftly address any issues. We will also continue to update this post with new information.   ServiceCloud is the leading case management system, and we anticipate great support for our ongoing growth and sca

Greetings from Netskope!   We thank you for your active participation in weekly workshops, which have been consistently attended in range of 50-80 valued customers. Based on your questions and feedback we continue to make enhancement and introduce new topics. The workshop on such new topic was attended by 130 customers, and it was very interactive session, supported by four panelists. We mentioned these two new topics for Q3 series of customer success workshops in our last community update.   Second topic suggested by our customers was "Effectively working with Netskope support & requesting new feature". Due to challenges faced by our customer with the migration to new support portal we will adjust this workshop to focus on the new portal. This workshop is now updated and scheduled on October 27th. Please register to learn how to work effectively with netskope support using new ServiceCloud platform. Senior leadership of netskope support will be on panel to answer an