Product Forums

Hello , Is any one seeing performance degradation in their  internet access when  netskope  is enabled ? ( netskope client version 90.x) I have opened case now as so many users reported to gather today, vs few early this week. RP

Hello, Wondering if anyone has run into this before. I am testing a per user install and i am finding that the steering configuration is sticking between users. So if one user has steeringconfig1 and they logout and the next user has steeringconfig2, the user changes on the client, the client configuration changes, but the steering configuration does not. Has anyone else seen this prior? Nate

Hello everyone, thanks for reading this. I'm trying to detect MIP labels with real-time SMTP outbound app policies, but I cannot make it work. I found this video (Microsoft and Netskope Email MIP) where it shows a bit how MIP label ID has been set as a regex and scan type is Metadata&Content.Unfortunatelly it does not show the rest of DLP Rule configuration. I tried the same config as the video, also tried the same but adding "^.+" and ".+$" before and after the regex respectively as well.I also tried putting the whole "MSIP_Label_{LABEL-ID}_Name" string, which can be seen opening the MIP labeled MS Office document and going to "File > Information > Properties > Advanced Properties > Custom Tab".I set scan type as Metadata&Content, set the threshold to 1 and se

Configuration Document for Netskope Tenant SSO with One Login

I am trying to understand how the forward proxy handles user authentication/identification when SSL is set to bypass when there is no agent running on the endpoint. 

The deployment guide you can find following the link below illustrates how to deploy Netskope Private Access Amazon EC2 Auto Scaling.   Netskope Private Access (NPA), a Zero Trust Network Access (ZTNA) solution, seamlessly connects authenticated users anywhere, using any devices to private resources in data centers and public cloud environments. Built on the NewEdge security private cloud, NPA delivers fast and direct application connectivity, ensuring a superior user experience. To learn more about Netskope Private Access please refer to the Netskope Private Access product overview  and Netskope Private Access documentation.   Amazon EC2 Auto Scaling helps you maintain application availability and allows you to automatically add or remove

Does Netskope have a list of web site URLs that have been defined for testing policies?

In case you didn't see the blog article published on May 10, here's some information on the new applications Netskope has added support for in our CASB API product. We started rolling out support for these new applications at the end of April: Workday Yammer Citrix ShareFile Okta With the addition of these four new applications, Netskope now supports a total of 23 applications in our CASB API product. If you're not familiar with, or not using our CASB API product (and only using CASB Inline as part of NG-SWG and/or Cloud Inline), there are significant additional benefits that an API based product delivers, both standalone and in conjunction with an inline solution. If you have only an inline deployment for CASB, or you’re just starting to look at CASB solutions, you may be wondering why you’d want or need a CA

Hi Team, i have a question: during installation at the customer, it’s possible to convert the casbi license for dropbox to gmail license and maintain the same number of user?   Thanks a lot, A.

  Hey Community,    it seems that since version 93.0.1 we're not able to complete installations of the netskope client. Here's a snippet of the post install error from the macOS install.log. 2022-05-04 13:28:10-07 NNN-NNNN-NNNNNNN installer[1929]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “NSClient_93.0.1.944.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file:///Library/Application%20Support/JAMF/Downloads/NSClient_93.0.1.944.pkg#STAgent_unsigned.pkg, PKInstallPackageIdentifier=com.netskope.STAgent.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “NSClient_93.0.1.944.pkg”.}   Is anyone else struggling with this.? Right now all of our new users are unable to use Netskope. We escalated this to Netskope support two and a half weeks ago (4/19) without resolution. Does anyone here have any insight?

I am interested to know how other customers are able to present a block page when a user is browsing from a network segment that has an SSL Decrypt Bypass policy applied.  Currently, users are shown a generic "this site can't be reached" message versus our branded block page.  Netskope Support stated the branded block page (custom User Notification) cannot be displayed since Netskope is not intercepting the traffic due to the SSL Decrypt bypass policy.  Is anybody else experiencing the same issue?

In this article we’ll demonstrate how you can implement automatic remediation for security posture violation findings discovered by Netskope Cloud Security Posture Management (CSPM).   Netskope CSPM continuously assesses public cloud deployments to mitigate risk, detect threats, scan and protect sensitive data and monitor for regulatory compliance. Netskope simplifies the discovery of security misconfigurations across your clouds. Netskope Auto-Remediation framework for GCP enables you to automatically mitigate the risk associated with these misconfigurations in your GCP cloud environment.   Netskope CSPM security assessment results for such security benchmark standards as NIST, CIS, PCI DSS, as well as for your custom rules are available via the View Security Assess

when configuring a CASB  real time policy for the Google Gmail app, is it possible to configure email deletion activity? or how to achieve this

Using JAMF to deploy Netskope Client v93.0.1.944 to target Macs (10.14.6 through 12.3.1).   Installation is successful, but on Big Sur and higher, it can take up to 10 minutes for the client to automatically enable and download its configuration updates. If the Update link is clicked, the client downloads updates and enables itself.   If I run "/Library/Application Support/Netskope/STAgent/nsdiag -u" from Terminal, the client downloads updates and enables itself.   However, if I run that as a Execute Command or as an After script in the policy (or separately), I get the following message: "Failed to download configuration updates."   Any suggestions would be appreciated... thanks!

Hello folks, I'm having difficulties to use traffic steering on my Galaxy S8. Hopefully, I want to know what caused this and if it is what it is, way to configure my Galaxy S8/Android device to use VPN like iOS would be nice.   I've sent invitation to my email account on Security Cloud Platform -> Netskope Client -> Users. Then clicking Android Client link on the mail led me to Google Play Store link. Then Google Play Store Netskope Cloud Directory page appears and I tab install button. Then open. Then Netskope Client says "Client is waiting for configuration". Then nothing. No further progress. In Settings, Organization, Gateway, Gateway IP Address, Steering Configuration, Device Classification are blank.   My other Galaxy Note 10 appears to working fine.   both devices gets link like

Is it fair to say that Netskope can be used to protect user activity when connected to public wifi?

In this example, we want to block Streaming and Downloadable Video, and need to: Remove that category from the default steering exceptions to ensure it is steered to the Netskope cloud. Identify which URLs you want to block and which you want to bypass. For mediacompanyabc.com most if not all the actual streaming content is hosted on mediacompanyabc.com/videos, so for our example we are going to create a custom category with an exclusion to accommodate our use case. using mediacompanyabc.com/videos as the exclusion to a custom News and Media category. Create a custom URL list and call it “Streaming and Downloadable Video UL” (UL is for URL List) and add mediacompany

Please reference the updated Inline Learning path sections for this content Below is the course order by depth of contentNG-SWG: Introduction and Concepts - Getting StartedBest Practice Policy Strategy - Adoption/Maturing PoliciesBest Practice Use Cases - Specific Use Case Review

Does the Netskope Agent update work with Nomad software cache 1E- Vendor?

Hello Community, I have deploy the MacOS agent via Intune, but at the client configuration, the user need to accept to add a Proxy configuration. (like file attached.) I know it's possible to bypass that for Jamf by following this configuration : https://docs.netskope.com/en/deploy-netskope-client-with-jamf.html Anyone of you is in the same situation ? do you have resolve it ?  Thanks for your feedbacks.

Case1 – Set multiple domains laptop as a posture parameter without any SAML authentication & client installation via email invite only·Will NPA solution work properly ??·What is the draw back if we implement NPA without IDPCase2 – Initially multiple domains laptop as a posture parameter, without IDP user used Netskope NPA solution and after some time IDP SAML authentication integrate with Netskope·Then what is the impact on current NPA working user after IDP integration·Both user work parallelly or not??Case3 – If Azure AD used as a SAML authentication configured for IDP & SCIM integration with same Azure AD·Then how to deploy Netskope client to different domain user systems and work·what is the traffic flow from other domain system to CFS environment?

Hello Netskope community,    Last week I received an alert that malware was discovered by malware on a host. I reached out to owner of the host and asked him to remove the malware. The owner of the host removed confirmation however netskope portal is still showing that malware. How do I verify that the malware is removed and how does Netskope verify the malware is removed?   Thanks  

Hi all, wondered if anyone rolling out SWG has had any issues with getting Windows updates to install with SWG enabled in Asia.   I have the same Windows steering bypasses set up for EU users and Asia but for some reason India and HK  users are getting a fail to update on the windows update page unless i disable the netskope client.   My exceptions are below.  I've covered everything MS say i need except go.microsoft.com and its not needed for EU users and just directs to the micosoft buy our devices  page.  Any ideas ?      *.download.windowsupdate.com*.update.microsoft.com*.windowsupdate.com*.windowsupdate.microsoft.comdl.delivery.mp.microsoft.comdownload.microsoft.comntservicepack.microsoft.comr.manage.microsoft.comwindowsupdate.microsoft.comwustat.windows.com

Hii community,   What is the incident creation criteria of an alert in Netskope?, what would be the process that will create an alert?   Thanks

Hii community,   I have noticed that in netskope platform, we are not able to see incidents but alerts so i had a question that "How do DLP incidents get converted into Netskope Alerts?".   Looking forward to answer. Thanks